Ocwen Mortgage Complaint

Ocwen Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account North Carolina

I refinanced my HELOC in - of 2015 from Ocwen to - - -. On - - 2015, my representative from - - - sent a check to Ocwen in the amount of $91000.00 to pay off the HELOC. This check was received by Ocwen in - - -, FL and was signed for, however the check was never deposited. - - - called to inquire and then sent another check for $91000.00 on - -, 2015 which again, was received and signed for but never deposited. I have tried numerous times to resolve this issue with Ocwen. My calls always go to a global help desk '' in - and they are not able to send me to a manager or give me a US phone number to reach someone in the FL office. It is now almost 4 months later and Ocwen will not help me resolve this, they ca n't even tell me where to send a check at this point. Meanwhile, I have - HELOC accounts for $91000.00 each, - interest payments and my credit score has dropped significantly because of this problem with Ocwen, causing problems when trying to buy a car today due to my lowered credit score. We have worked with - relationship managers and - escalation managers. After over - emails and hours upon hours on calls with Ocwen they seem to only be interested in keeping the account open to earn interest.