Ocwen Mortgage Complaint

Ocwen Mortgage department,

Home equity loan or line of credit Settlement process and costs Maryland

I had a HELOC with GMAC that was paid in full in - -. It was bought to my attention dealing with a new lender that GMAC never submitted the documents to - - - Maryland to release the lien. I contacted my old title company and was told to contact GMAC and found out they filed for bankruptcy and a company called Ocwen has assumed accountability. I contacted Ocwens Research department at - - - - and was provided with a fax number - - - -. I faxed over - pages of supporting documentation ( e.g., issue letter to Ocwen, correspondence with -, - credit report information and deed of trust ) to Ocwen 's Research department on Tuesday - -, -. I have followed up with Ocwen at least five times since faxing over the documents only to be told that they never received the fax ( and I have the fax confirmation ). Every time I call, I have to tell my story again because my loan is not in their system because it is old ( paid-in-full - - ) and I get a new agent each time stating to call back because the information


Lien Release Department and provided me with their fax number, email and mailing address. I asked the agent for a telephone number so that I could follow up to make sure that my complaint was received and discuss with someone the urgency of this matter. The agent today informed me Ocwen 's Lien Release Department does not have direct telephone number for consumers to contact them. I submitted an email today with supporting documentation to the email address provided at -- but have no way to know they received the information. I am very frustrated and seeking immediate resolution to this issue. This is not my fault, as this loan is paid-in-full and GMAC did not follow through on their obligation to release the lien. This is causing problems for me dealing with my new lender that will not close my loan until they have written confirmation from the lender Ocwen on behalf of bankrupt GMAC the lien is being released. The information that I received today for Ocwen 's Lien Release Department is as follows : Address : - - - - Iowa, - Email : -- - : ( - ) - On a separate note, I selected " signing the agreement '' as the mortgage process my issue is related to at there was not an option for closing lien release