Ocwen Mortgage Complaint

Ocwen Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account North Dakota

We applied for a - mortgage through - in - it was transferred to Ocwen. We paid the loan off in - -. The initial loan was for a property on - - - in -, OH - in - in - we requested if we could move the loan to a new property we wanted to purchase. the address was - - - -, OH -. The loan was paid off on the home on - - For some reason Ocwen Acct # - phone # - sent the mortgage to a collection agency 2 months before we paid the loan off we had never been delinquent on any of our payments. They did n't release the loan to the county when it was paid off. When we contacted them to release the loan they kept sending us back to the collection agency. At that time we contacted your organization to clear the loan off of the property. They complied and released the loan. The reason why were contacting you again now is we are trying to do a deed in lieu on the property on - -. The mortgage company is - mortgage Acct # - our contact


on that property. When I notified them of this the person I talked to at Ocwen which I did n't write his name down on - - at - did n't start a ticket to figure out the problem so I waited until yesterday - - at - I spoke with - operator # - she said she would look into it and call me back this morning with more information, she never called. The email I received from - - stated the record release we recieved from Ocwen was recorded incorrectly or was not the correct release. The release we need is book - page - and was recorded in - for $35000.00. The release they provided was for mortgage from - with book - page - for $35000.00. I did forward this email to the male on - - but obviously nothing was done with it. - emailed me yesterday telling me to file another complaint with you. The deed in lieu is in jeopardy of not being finalized. I need your helpThank You - -