Home equity loan or line of credit Loan servicing, payments, escrow account
Ocwen Mortgage department,
Home equity loan or line of credit Loan servicing, payments, escrow account California
I had a - and - mortgage with GMAC in -/-/-. I received a modification from GMAC in -/-/- and was notified of the new loan balance and payments. I began receiving monthly statements reflecting the agreed upon terms. There was no specific mention to the - not being included in the modification and I never received another statement on that loan. It was my understanding that if had been rolled into the new loan. When GMAC ceased operations my loan was transferred to Ocwen and I began receiving loan statements from them. I asked Ocwen if they were aware of a - loan and was told that they had no record of another loan. For the whole time period since the modification was granted I have never received a statement of any sort indicating that the - loan still existed or what the status of that loan might be. On - - - Ocwen sold/transferred a - trust deed on my property to - - and they immediately filed a Notice of Default with no attempt to contact me. I am now suddenly $50000.00 in arrears on a loan I could not locate and had no idea who/how to
my understanding that when a loan is transferred to a different servicer notice is required. My - is and has been paid as agreed and I am now at risk to lose my house to foreclosure. Had GMAC been upfront about the terms of the modification, had Ocwen honestly told me they held the loan, or had I been notified of who and where and what to pay at any time over the last 6 years this would not be happening. I am not attempting to shirk a legitimate debt but feel that numerous parties actions over the last 6 years have not been upfront or with complete transparency. I was not provided the information with which to satisfy my obligations so that others could financially benefit.
Ocwen customer in California
May 12, 2016
* Source: CFPB Complaint Database
Ocwen response to complaint:
Closed
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.ocwen.com/ |
Phone | (561) 682-8000 |
http://www.ocwen.com/contact-us-business-developme | |
Address | 1661 Worthington Rd Ste 100 West Palm Beach FL 33409 |
Ocwen | |
Ocwen |
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