Ocwen Mortgage Complaint

Ocwen Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure California

Ocwen took over my - mortgage from GMAC ( for reasons unknown to me ). When they did, my payments went from $160.00 to $940.00. When I tried to get information on why this happened, Ocwen refused to explain and told me to " pay my bill ''. I have been struggling with communication with this company. I know that according the the California Homeowner 's Bill of Rights I have the right to a single point of contact that has decision-making authority of my account. Although they have technically appointed me a " relationship manager '', this person is never available when I call. I get transferred to another " relationship manager '' who does not have the ability to make decisions on my account. Furthermore, whenever I submit all the paperwork necessary for a loan modification, they either 1 ) lose my paperwork ( the first time I faxed it and they claimed to have never received it ) or 2 ) Claim to be missing paperwork ( even though I have proof that I emailed it ). I have paid this company - % of what I owe in a lump sum and they are still claiming that they are going to foreclose on my house in a week ( even though I am current on my first mortgage with another company ). They have not sent me an updated statement even though the loan has been reinstated. Instead, I received a letter that says they simply postponed the foreclosure. They also claim that their hours are " Mon-Fri --, Sat --, Sun -- ET ''. However, when I have called on the weekends AFTER making a payment of over $28000.00, their offices are closed. I can no longer reach them during their weekend hours.