Ocwen Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

Ocwen Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Texas

I sent to Ocwen Loan Servicing an early payment on -/-/2015 to be applied to my currently outstanding principle. I found out it was n't applied the date Ocwen received the payment, -/-/15, but was applied to -/-/2015 due date instead. I asked for the correction and the earliest day they can apply it to was the next due date, -/-/2015. This practice is consistent every time I make early payment, 3 times so far. As interest is accrue on a daily basis, why ca n't my payment be applied to my outstanding principle the date payment is received? This practice is unfair and cost consumer money. I 'm not happy and I wish something can be done to fix this practice at Ocwen Loan Servicing LLC .

Ocwen customer in Texas
Jul 16, 2015

* Source: CFPB Complaint Database

Ocwen response to complaint:
Closed with explanation

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Contact Ocwen

http://www.ocwen.com/
(561) 682-8000
http://www.ocwen.com/contact-us-business-developme
1661 Worthington Rd Ste 100
West Palm Beach FL 33409
Ocwen
Ocwen

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