Ocwen Mortgage Complaint

Ocwen Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Oklahoma

On - -, 2016, I sent check number - to OCWEN. The amount of the check was $15000.00. I also included a request for a pay off amount after the payment was applied. I contacted OCWEN on - -, 2016 to find out why the check had n't cleared my account. I was informed that the check would be returned since it was n't enough to pay off the loan. I asked for the payment to be applied to my account and I would request the pay off after it had. The customer service representative agreed to this request. As of today, the check still has n't cleared my account. I have submitted a screenshot of my checking account balance to show that the funds for this payment are available. I have had nothing but trouble with OCWEN since they took over the loan. I want my payment applied and a payoff amount sent.