Review and analysis of over 19 Conventional Adjustable Mortgage (Arm) complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 19 official complaints related to Conventional adjustable mortgage (ARM). Out of the 19 consumer complaints against SunTrust Banks, Inc., 5% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 5% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 16% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account March 29, 2017 - I signed a Bi-weekly payment plan with Suntrust Mortgage to be auto drafted from my Checking account at - in -/-/- for drafts to begin -/-/-. I had to make a full mortgage payment in -/-/- for -/-/-, and the auto drafts in - were to be credited to -/-/- payment, keeping me paid a month ahead. That is not whats been happening. Suntrust Mortgage continually harrasses me via telephone and via past due notices, and shows my account past due. They are holding my drafts in Suspense. I have called them each time i get the past due notice and they tell me in -/-/-, ... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker December 21, 2016 - SunTrust has denied providing me with the underwriter 's approval and verification documents of our loan, among other documents of which I 've requested through - previous CFPB complaints against them. We have now just received correspondence from them and their attorneys, - of -, GA, that our home has been placed with - for foreclosure. This is their third attempt to exercise foreclosure based on a fraudulent loan obtained through predatory lending practices. Again, the loan type is a 10-year interest only ARM of which we entered in -. This term was not clearly highlighted on t... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account November 30, 2016 - I have an outstanding issue which suntrust has already admitted that they have made a mistake and broken the law. They followed up w me needing more information which I faxed to them on -/-/2016. I did not hear from them for a month. When I finally called them they said the issue had been closed. I asked them if they had received my fax, why they would close the issue without calling or notifying me by mail. They said that they would get to the person handling the issue and get back to me in - hours. I have now called them 3 times in a month and have received that same response. Nobody ha... |
SunTrust Banks, Inc. Mortgage application, originator, mortgage broker October 31, 2016 - As per SunTrust 's letter of - -, - they have threatened to yet again, process a foreclosure on my home. Their attempts to foreclose are based on a fraudulent mortgage agreement, entered into in -, and abusive lending practices that are not in the interest of the borrower, as per the -. Requested information and documentation on the origination of this closed-end loan has been refused, as per their letter of - -, -. This letter from - states the 'information requested relating the origination of the loan, does not require the disclosure of confidential, proprietary o... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account October 17, 2016 - I originated a loan with Suntrust Mortgage -/-/2005. I have been paying my mortgage consistently since -/-/2005. However, of my payments are not being recorded effecting both my credit rating and interest rates. Although, I am able to provide receipts from Suntrust of paid payment, the payments are not reflecting on my statements.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account October 11, 2016 - This is in response to conversations I 've had with - - and - - on - -, 2016, concerning my complaint of predatory lending. I received a voicemail message late on - - from - - of SunTrust 's Escalation Resolution Department advising me to return the call and speak with 'any representative '. This was a red flag to me, as having to deal with multiple client relations representatives in my modification process in - of 2016 was a matter of which I 'd already filed a complaint. I did call back on -/-/2016 and spoke with - -. She asked me if I had any questi... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account October 4, 2016 - I find it necessary to submit another complaint, as the CFPB should know other details of our long term experiences with SunTrust Mortgage, and the predatory practices we 've experienced during the term of this loan agreement. For years I questioned why our loan had never been sold off like so many loans I 'd heard about. In selling off the loan it likely would have become a - or - - loan, thereby allowing us to qualify for the federal government re-financing and/or modification programs. But that was not the case for us. In the last two weeks since learning of this foreclosure sale, ... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure October 3, 2016 - **PLEASE HELP. STOP TOMORROW 'S FORECLOSURE : - -, - This is my - complaint against SunTrust Mortgage. I see from SunTrust 's response to my previous complaint that they claim they have no record of our applying for a modification. - of the modifications we applied for with SunTrust took place in - 2016. As previously stated, it was at that time, that - - - of SunTrust 's Loss Mitigation Department, recommended to me that in order to stop a foreclosure that was scheduled for - -, I should apply for a modification, which I did. A copy of said application along w... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account October 2, 2016 - On -/-/2016 I refinanced my SunTrust Mortgage and replaced it with The - - - -. Once -/-/2016 hit, the refinance was settled and SunTrust received all of the necessary funds and more to close out my mortgage with SunTrust. I actually received a written note from SunTrust attached here that proves that THEY received the payment to close out their loan and then send me back the additional overpayments ( of course that still has not been received but that is not the key issue at hand ). BUT THE ISSUE is that they still have a lien on my house and wo n't remove that from the county... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure October 2, 2016 - STOP THE FORECLOSURE! - -, -. MODIFICATION WAS NOT PROCESSED CORRECTLY. Need help to postpone foreclosure scheduled for This Tuesday, - -, -. ***SOS*** Please help! This, my - complaint, is in follow up to my previous complaints against SunTrust Mortgage and the conviction that my loan is the product of predatory lending. Again, the loan is a Conventional ARM, 10-year interest only. The attached original loan application shows this loan was based on stated income. I can see now, that had verification been performed at that time, it would have revealed an imbalance in the ... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account September 21, 2016 - so same story SUNTRUST mortgage servicing charging too high interest rate... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account September 20, 2016 - hello I have a first and second adjustable rate mortgage serviced by suntrust mortgage, the note states change date is - - 2011, and the rate is to follow the 45 day libor and add a - margin. how can I get suntrust to acknowledge they have been over charging and get them to refund they have been charging 5.5 percent and should have been charging 3.3 percent.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account September 15, 2016 - I sold my condominium and as a result was due certain refunds. SunTrust sent me checks for those refunds. However, the checks expired before I was able to deposit them. I attempted to contact SunTrust to have the checks reissued but was told the department that issued the checks does not speak with customers. Since the checks never cleared I checked my state 's unclaimed property listing, however no record of the funds due to me are shown.... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure September 14, 2016 - Our mortgage agreement with SunTrust Mortgage was entered into in - -, which is a 10 year interest-only, adjustable rate loan. On - -, - SunTrust doubled our mortgage payments, going from approx. $ - to approx. $3400.00 per month. After 10 years and $100000.00 down payment, we could no longer afford our home. We readied the house for sale and got it listed in early - -. We continued making the payments as long as we could - till about -. Also in - -, we secured a purchase agreement on the house, with a closing date of - -, -. The afternoon of -... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account August 13, 2016 - Mortgage Payment was taken from the checking account account, but not applied to the Mortgage account. Further, credit rating agencies were informed that my account was delinquent, which resulted in credit being adversely affected. Thereafter business loans could not be obtained.... |
SunTrust Banks, Inc. Mortgage loan servicing, payments, escrow account April 23, 2016 - I had filed a chapter - and discharged my mortgage debt. Suntrust is filing on my credit late payments on the mortgage. The mortgage should show discharged. Suntrust is n't following current Bankruptcy rules for debt collection. ... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure March 28, 2016 - The payment amount on our mortgage doubled to $3300.00 per month on -/-/-. We kept up the payments through -/-/-. In the meantime, we had listed the house for sale and we entered into a Binding Agreement with the buyer for the house on -/-/-. The house closing was scheduled for -/-/-. We moved out of the home on -/-/-. The buyers extended the closing twice, then were in breach as of -. They assured us they would close, but then terminated the contract with no reason on -/-/-. We got the house back on the market as quickly as we were able. After several attemp... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure March 16, 2016 - Please see attached Word document for all complaints against SunTrust Mortgage Co . Thank you. ... |
SunTrust Banks, Inc. Mortgage loan modification,collection,foreclosure March 7, 2016 - I submitted paper work for a loan modification with Suntrust Mortgage in -. I continued to keep in contact with my Loan Preservation Representative, - -, who would tell me whether or not she need more information. I called to find out the status and she confirmed that everything was fine and it will be sent to the loan company. then i received a letter saying they were going to send my loan to another service co. - and they would transfer all my information over to them. When i called -, they told me they did not have any information on me and could not discuss the loan and unti... |