Review and analysis of over 10 Conventional Fixed Mortgage complaints against Stearns Ventures, LLC
Stearns Ventures, LLC consumers have reported over 10 official complaints related to Conventional fixed mortgage. Out of the 10 consumer complaints against Stearns Ventures, LLC, 10% were disputed by the consumer (i.e. the consumer was not happy with how Stearns Ventures, LLC responded to their complaint) and 90% were processed in a timely manner. 0% of consumer complaints against Stearns Ventures, LLC resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account April 3, 2017 - I refinanced an existing mortgage with my original lender, Stearns Lending on -/-/-. The original mortage had an escrow insurance requirement ; however, the refinanced mortgage did not. As expected, I made principal and interest payments payments for the remainder of -/-/- on my refinanced mortgage. Beginning on -/-/- Stearns Lending began requiring escrow insurance on my monthly statements even though I already prepaid my homeownwers insurance for -/-/-. After months of phone calls ( 12 calls ) to Stearns Lending to correct their mistake they finally acknowledged their ove... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account December 8, 2016 - I have loan from Sterns Lending and it started -/-/-. I request them to cancel my PMI on -/-/- since My LTV is - %. I did not received any notification except that my case has been received and they will get back to me in 5 business days. after that no response. When I called the customer care then they said they are still working my case and they will let me know the decision by -/-/- since it is very lengthy process then I asked then if they should be refunding my PMI money which by that time I have make two payments then She said I have to keep paying my PMI and it will no... |
Stearns Ventures, LLC Mortgage settlement process and costs October 29, 2016 - My closing cost change many times, I had 3 estimate costing close and one closing disclosure cost, in my first estimate I had to pay -, than less than a week send another estimate for -, than for a -, now in the closing disclosure is -. Also the lender have change the day for closing several time, first was - -, than - - and a possible closing for - -, and now is on - -, they did n't notify me when they chance the one that was on - -, even right now I do n't know the hour of the closing for - -, I had contact the lender and let them know that I n... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account October 27, 2016 - I refinanced my home in -/-/- with -. The loan was immediately sold to Stearns Lending. I received a refund of $680.00 from - which I wanted applied to principal only. Since the loan was sold already, I wrote a check to - and mailed it to them indicating principal only. I received notice from - that they received the check on -/-/2016. My first payment is not due until -/-/2016, however, - applied my payment as follows : Due Date Applied Date Description Principal Interest -/-/2016 -/-/2016 PrincipalCurtailment $9.00 -/-/2016 -/-/2016 ModifiedCouponPayment ... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account July 16, 2016 - Our new mortgage loan on our new house was transferred to Stearns for servicing right after closing. We closely watched all correspondence to ensure that we sent the first mortgage payment to the correct address, as we have been homeowners for 15 years and have never been late or missed a payment. We sent in our first payment and soon after received a call from Stearns stating our payment had not been received. The payment was not late at the time, it was a courtesy call, and as such we made a payment over the phone with the representative. We were advised to cancel the other check payment thr... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account June 3, 2016 - - made 2 payments to my insurance company, one for $610.00 and another for $620.00 the second payment was without my knowledge. - should have sent a second check for $6.00 to make up the short amount. As a result of the second payment being made my mortgage payment increased. I have my payment set up on an automatic bill payment, and did not realize their mistake until I received a threatening letter that Loancare ( Sterns lending ) was going to start a foreclosure process. I call immediately and made additional payments to cover the increase escrow amount about $120.00 and chang... |
Stearns Ventures, LLC Mortgage credit decision / underwriting May 16, 2016 - - - applied for a refinance of her mortgage on the property located at - - - - # - - - - - - will be - years old on - -, - and has a credit score of - and received an approval notice of her loan from Stearns Lending LLC Loan # : - with an expiration date of - -, -. Although - - fulfilled ALL conditions of the loan approval, Stearns Lending LLC reversed their approval because - told them that the loan did not confirm to their standards. We obtained prior approval from Sterns to exclude the HOA fees from the loan qualificati... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account April 18, 2016 - Stearns- acquired my mortgage 2 weeks ago, after it was sold twice from a re-finance 2 months ago. Last week I received both the package about this acquisition AND a dunning phone call that my payment was late!! How can any payment be late when only 4 days elapsed on receipt of information on a newly-acquired account? To worsen this situation, I followed the provided instructions to set-up my new account to make online payments BUT the needed field to click and complete this does n't appear anywhere on the web site. Soooo - I 'm unable to make a fast and timely online payment because the co... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account March 4, 2016 - Stearns Lending, LLC, is charging us late fees for a payment which was cashed by them 12 days before it was due. Our payment was due - -, 2016 ; we mailed in a check at the end of - and it was cashed by them on - -, 2016. They did not credit the payment until - -, 2016, 22 days after receipt. Stearns Lending then sent us delinquency notices. On Monday, - -, 2016, we contacted their customer service department and forwarded a copy of the cashed check to the email address they indicated. Their automated email response indicates they will get back to us within two busi... |
Stearns Ventures, LLC Mortgage loan servicing, payments, escrow account February 24, 2016 - Stearns Lending assumed my home mortgage from - in - 2013. We added Stearns to our condo insurance policy as an additional insured at that time. Subsequently Stearns notified us that we did not have coverage and would provide hazard insurance for our property. We replied to their correspondence with proof of insurance coverage and Stearns replied that their hazard insurance had been canceled but that due to a lapse in our coverage we were charged $34.00 and an impound account was initiated. We have never had a lapse in coverage on our property. There has been a continuous policy in pla... |