Review and analysis of over 397 Conventional Fixed Mortgage complaints against Quicken Loans
Quicken Loans consumers have reported over 397 official complaints related to Conventional fixed mortgage. Out of the 397 consumer complaints against Quicken Loans, 26% were disputed by the consumer (i.e. the consumer was not happy with how Quicken Loans responded to their complaint) and 97% were processed in a timely manner. 3% of consumer complaints against Quicken Loans resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 1% resulted in non-monetary compensation.
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Quicken Loans Mortgage credit decision / underwriting May 26, 2016 - I applied for a primary mortgage refi w quicken loabs - this tear 2016. They told me on a number of occassions I was approved and even had conditional approval on their website under my application. For weeks I was told to expect someone calling for a closing date and all that would happen us a request for another payment I made or account I paid off. The debts that were clearly paid by my company were rejected by quicken. How can they include the monthly debt but not the income from my company that clearly pays it every month?... |
Quicken Loans Mortgage application, originator, mortgage broker May 25, 2016 - This complaint is against Quicken Loans. My wife and I applied for a mortgage through Quicken. We received pre-approval through the company and as a result paid $500.00 to Quicken for the loan to proceed to closing. After a period of weeks, Quicken Loans decided not to close the loan because it said it could not count a portion of our income. Our concern is that of two of Quicken Loan 's pre-approval staff gave the loan pre-approval after their review but when the loan went to final underwriting another team decided to disqualify a portion of our income with no explanation. We are concerned ... |
Quicken Loans Mortgage application, originator, mortgage broker May 25, 2016 - In - of -, my wife and I were shopping for mortgages. We spoke with Quicken and a variety of other companies and decided to go with - Bank, a company that has been great. We never gave Quicken the authorization to pull our credit, either verbally or otherwise. Still, a pull appears on our credit report. I wrote to the - credit bureaus to have it removed. All three refused. I called Quicken earlier in -, and they now say that they can not find the pull. As such, they are unable to remove it. They told me to contact the credit bureaus, as well as -. The numbers they gave me, ho... |
Quicken Loans Mortgage application, originator, mortgage broker May 25, 2016 - I called a number of banks simply to learn the mortgage rates offered by the institutions. A number of them ( e.g. -, - - -, - ) opened up loan applications in my name and ran full credit checks without asking whether they could. I now have multiple sets of loan documents and account numbers for applications I never requested. I only wanted mortgage rates to figure out where I was going to secure my mortgage.... |
Quicken Loans Mortgage application, originator, mortgage broker May 17, 2016 - I applied for a loan with Quicken loans about a month ago. I let them know at that time that I had given up a property recently because I could n't afford to keep it any more. So they knew it went through foreclosure which would negate the type of loan that I wanted. So I was told that I had to pay - for an appraisal before the deal went any further. A few days after that I was turned down because of the foreclosure which they knew about before I went ahead with the appraisal and now they are refusing to return my money or to send me a copy of the appraisal.... |
Quicken Loans Mortgage application, originator, mortgage broker May 12, 2016 - Around -/-/- I received an unsolicited call from - -, ( of Quicken Loans ) wanting to discuss refinancing my loan. He asked for permission to run my credit report I DID NOT GIVE HIM PERMISSION. I later found out that he ran it anyway. I filed a complaint with the company and wound up speaking to - -. He admitted that I did not give him permission, his defense was I did not tell to not do it. IT IS ALSO IMPORTANT TO KNOW THAT QUICKEN LOANS REFUSES TO GIVE ME A COPY OF THIS RECORDED CONVERSATION. I think it is obvious that the only reason they would n't provide a copy is tha... |
Quicken Loans Mortgage credit decision / underwriting May 2, 2016 - Applied for a refinance. I was told the interest would be 3.09 %. Loan amount $150000.00 15 year on a home worth $500000.00. Also have - in excess of $250000.00, $20000.00 in savings account and $6000.00 in checking account, credit score if -. Loan criteria became more and more difficult. Finally they offered me a 30 year $130000.00 loan at 4.00 % interest. They have frozen my accounts and it is impossible to get ahold of - the closing company. Quicken loan officer : - - ( - ) - ext. - --. - # : - - # : - Respectfully - - - ... |
Quicken Loans Mortgage application, originator, mortgage broker April 30, 2016 - This may or may not be the right place for this complaint, but let 's give it a go. I placed my home up for sale. A buyer financing through Quicken Loans was interested, we agreed at a price and the process was on. Inspection went fine, - appraisals were required due to selling price. The first appraisal came in at selling price. The second appraisal was " cancelled '' after it was made ( we believe that it matched the previous assessment ) and a - appraisal was requested by Quicken Loans, less than 2 weeks to closing date. The - appraisal came less then the selling price, and that '... |
Quicken Loans Mortgage settlement process and costs April 29, 2016 - I 'm having extreme difficulty with Quicken Loans 's unscrupulous business practices & breached or lack of commitment to what has been promised in terms of rates/costs for a potential refi in process. ... |
Quicken Loans Mortgage credit decision / underwriting April 23, 2016 - Requesting remediation for Fair Lending violations and predatory lending practices of property redlining and age discrimination by Quicken Loans and their - ( - Appraisal ). After researching home values in my - in - Missouri that confirmed a value of $ - $ -, my wife and I submitted a refinance application to Quicken to consolidate our $ - 1st mortgage and $ - HELOC. We had purchased our home for $ - in - ( it was appraised at $ - at the time ) and we have invested around $ - in upgrades and maintenance so we had no concerns that our appraisal would not sup... |
Quicken Loans Mortgage credit decision / underwriting April 22, 2016 - Please refer to my email below : I am writing to express my frustration and to let you know that I intend to file a complaint with the - and other regulatory agencies about the neglect and misrepresentation I received from your institution. I have have been a mortgage payer for almost 20 years and NEVER have been late nor have any problems paying my mortgages even in the downturn when I could have walked away from my investments like many people in the same situation in -. I like everyone else would like the opportunity to save money and I thought that by refinancing my home that I c... |
Quicken Loans Mortgage loan servicing, payments, escrow account April 20, 2016 - Quicken Loans Inc . Account # - - - ( - ) - 2016, I had my insurance change my policy to lower my home owner policy. This lowered my payment, the insurance company refunded me $52000.00 by check and I forwarded the check to Quicken Loans as request by them. They sent notice of shortage in my escrow account. They requested a payment of $470.00 or $1000.00 ( monthly ) from $960.00. I called Quicken Loans spoke with supervisor ( - - ) on -/-/2016, who forward a request to ( - - ). After several phone calls from her, we agreed to leave the payment the same ti... |
Quicken Loans Mortgage application, originator, mortgage broker April 20, 2016 - I am building a new home through a home builder -. They offer financing but I wanted to shop around. I contact Quicken Loans to see what they can offer and the person I spoke with was very nice. After the app I was sent a intent to proceed that I had to sign and give my credit card info. I did not want to give my credit card number but was told that if I do n't I can not proceed. I was assured by the loan rep that it will not be charged unless I cancel and Quicken Loans has already done/ordered the appraisal. Well -3 week later Quicken Loans changed the loan structure without discussing ... |
Quicken Loans Mortgage application, originator, mortgage broker April 11, 2016 - Mortgage representative, - -, with Quicken Loans specifically told me that my refinance loan would be locked in at 3.5 % with no points or closing costs. When I got the paperwork it showed 3.75 %. I have the emails and message board showing his promises. ... |
Quicken Loans Mortgage credit decision / underwriting April 7, 2016 - My loan application at Quicken Loans was denied. I have great credit ( - credit score of - ), had plenty of liquid funds on hand to close on the loan, and my DTI ratio was well below the standard for sound underwriting. While I was loan shopping, I asked Quicken to provide me with a Cost Estimate so that I could do a comparison of closing costs/rates for various lenders. They had sent me a mailer that stated that if they were unable to match the lowest rate that I found, that they would give me $2500.00. When I asked for the Cost Estimate, I was told that they could n't provide me -... |
Quicken Loans Mortgage loan servicing, payments, escrow account March 31, 2016 - Got a mortgage through Quicken Loans - final paperwork was handled through - in -, MI. Mortgage closed on - -, 2016. Mortgage consolidated - loans : -, - - - -, - - - - - installment loan and - - car loan. I assumed that when these things were being consolidated into - new loan that the other debts would be paid off - that is how we did things when I worked at a bank in the -. I was disappointed when the credit card was not fully paid and I still had a fairly large interest payment to make on it. But when I found out today ( because I se... |
Quicken Loans Mortgage application, originator, mortgage broker March 29, 2016 - After initial contact, I asked the originator if they had financial products that fit my situation. Specifically, I was looking for a low down payment jumbo ( over $ - ) loans ( non-FHA ). His response was that they have loans with the down-payment as low as - % that are non FHA loans. However, after a hard credit pull it turned out they do n't anything like that. They only offer conforming ( under $ - ) loans with % - down-payment or Jumbo with - % down-payment. After all the lies, my - credit score took a hit for nothing. ... |
Quicken Loans Mortgage application, originator, mortgage broker March 22, 2016 - I clicked on a website for 'get current mortgage rates ' and filled out my name, address. Immediately someone from Quicken Loans called me. I specifically told him all I wanted was current rates and he said he just wanted to know about my current situation so he could see if he could help. He then apparently submitted a mortgage application in using my name because I received a denial letter. I did not apply for any mortgage from this company and this has to be illegal on their part. ... |
Quicken Loans Mortgage application, originator, mortgage broker March 17, 2016 - A person calling from - telling from quicken loans called me, I suggested not to go for refinancing now, called my wife and told your husband is ok with the loan from us and your husband has told to take the Social Security Number from you. So we are calling you and provide us ure husband social security number. ... |
Quicken Loans Mortgage application, originator, mortgage broker March 9, 2016 - Following our application with Quicken Loans - -, - # - with Quicken Loans on -/-/2016 originally told us and sent over disclosures confirming our rate was locked in at 3.875 % with - points. On -/-/2016 Quicken Loans provided us a " Re-disclosure '' package in this package our rate is now showing 3.875 % with - points. - Loans/- - need to honor our previously agreed upon rate lock. ... |
Quicken Loans Mortgage application, originator, mortgage broker March 4, 2016 - Hi! I called Quicken Loans to get some rates for a home mortgage refinance. They quoted me some rates for the 20 year loan that I was looking for. I have been very clear that I was shopping around for rates. The rates they gave me were worse than what I was getting from another lender. Then I decide to proceed with another lender who run my credit report and I see in that report that Quicken Loans has run my credit without my authorization or giving them any documents. This has adversely impacted my credit score and increased the cost of my refinance mortgage by $3000.00. Two days later ... |
Quicken Loans Mortgage settlement process and costs March 3, 2016 - Rocket Mortgage / Quicken Loans gave me a Loan Estimate on - - which caused me to select them over other lenders and initiate my loan with them. On - -, 10 days into a 30 day close, so too late to start with a new lender, they dramatically raised the rate and origination charges. ... |
Quicken Loans Mortgage application, originator, mortgage broker March 1, 2016 - I was charged - dollars for a chance to refinance my mortgage by quicken loans. They accessed my credit twice which had an adverse on my credit account .I was denied my mortgage and a refund. They told me that if I paid them - - dollars they would give it to me. They laughed at me when I said I did n't have the - - dollars. I would like a refund. please accept this as a formal complaint by me. I am mentally - and live on a fixed income. I may be able to provide supporting documents if I am able. Quicken loans is in - michigan ... |
Quicken Loans Mortgage credit decision / underwriting February 26, 2016 - On - -, - I received the following emai : Hi -, I have some very important news in regards to your mortgage. I 'd like to get you into a lower rate at no cost. Plus, I would like to get this done today before rates start going back up. We just had a big rate drop today and we can get your new rate locked in right away. Please call me as soon as you get this because it is time sensitive and it is very beneficial to you, very simple, and no, this is not a sales call. I just need a few minutes with you on the phone to get this set up. Thank you and please call my direct line - -... |
Quicken Loans Mortgage settlement process and costs February 24, 2016 - Quicken loans offered me a low cost loan product to secure a deposit and lock in my business, only to later to tell me I did not qualify even though nothing of my financial, credit, or employment situation had changed. Starting in -/-/-, I began sending Quicken Loans my documents in order to get a loan estimate after the initial pre-approval. I filled out all the required forms and answered all their questions truthfully. Out of all the prospective lenders I had spoke to, they where the only ones who could secure me a conventional loan as a - ( - ) in the middle of a transition... |
Quicken Loans Mortgage loan servicing, payments, escrow account February 16, 2016 - 1. The mortgage company is collecting more tax than what is my assessed property tax. The mortgage company informed - requires the mortgage company to collect my property tax. When I notified the mortgage company of their error multiple times, the mortgage company refused to adjust the tax collection to my assessed taxes. It appears to me the mortgage company is abusing their role with -. Hopefully it can be seen the - -, 2016 Escrow Account Disclosure Statement shows a property tax payout of $1000.00 with a false estimate of $2000.00. Clearly, it is a false statement to claim... |
Quicken Loans Mortgage application, originator, mortgage broker February 12, 2016 - My wife received a piece of mail from Quicken suggesting we refinance our mortgage to a higher rate and extended term. Yes, we could save more on our monthly payment by doing so ; however, I could not find anywhere in the letter where they indicated that this would result in our paying more interest over the life of our loan. And after doing calculations on my own, it looks like it would be - upon - of dollars more. Maybe I 'm overly sensitive at this time due to the buzz around Quicken 's Rocket Mortgage ad during the - -, but I 'm really getting fed up with Quicken 's aggressive ... |
Quicken Loans Mortgage settlement process and costs February 12, 2016 - This is with regard to the - of TRID and a Closing Disclosure done in gross error by Quicken loans. Our son ended up signing a closing disclosure ( CD ) under duress to close his purchase on time. I have been 24 years in -. My son bought a home in - in - - Ca. He went to Quicken Loans. I told him to get used to the terms LE ( Loan Estimate ) and CD ( Closing Disclosure ). I was my sons main contact and authorized representative on his loan. I was forth right and asked almost daily about my son 's CD and about it being correct. I have all of the emails to Quicken. We gifted my so... |
Quicken Loans Mortgage settlement process and costs November 25, 2015 - I was in the process of re financing my home, I was working with a few different mortgage companies trying to find the best deal. - of these companies was quicken loans. I made a decision to go with a local company but the banker I was dealing with at quicken loans using their aggressive tactics told me " the rates went up this morning but lucky for you I locked you in already. '' Not knowing everything about mortgages like most people, He made me feel like I was already stuck and I had to go with him. So I went ahead and filled out the mortgage application and within minutes they had my cr... |
Quicken Loans Mortgage loan modification,collection,foreclosure November 17, 2015 - I am reaching out to the CFPB directly for any assistance they can provide with an issue I am having with my mortgage servicer, Quicken Loans, who services my - - owed loan ( Loan # - ). My issue involves unfair treatment in the process of being evaluated for a loan modification. I applied for a loan modification on -/-/2015. To summarize my hardship, my family 's household income dropped by over $ -/month due to a job change and due to losing our family owned business. Quicken reviewed my application and approved a trial modification on -/-/2015. - - from Qui... |
Quicken Loans Mortgage application, originator, mortgage broker November 16, 2015 - On or about - -, 2015 I called - - at Quicken Loans in order to do a HARP refinance. I was assisting my husband in the process and he confirmed with all concerned that it was ok for me to speak on his behalf. - told me he was licensed in the state of Hawaii and he would assist in the process. I was told he could do a HARP loan at a rate of 3.375 % for a 15 year mortgage term, no closing costs and no appraisal. He explained that we did not need to have an appraisal and that if anything all they would need to do is drive by and make sure the house was standing. He also said he cou... |
Quicken Loans Mortgage credit decision / underwriting November 12, 2015 - I want to complain about Quicken Loans who holds my second mortgage. I was trying to refinance my first mortgage under the - program to lower my monthly mortgage payment. Quicken refused to subordinate their loan although I have 75 % loan to value on the first and a combined loan of 95 %. I ca n't imagine why they are doing this. I declared bankruptcy about 6 years ago and could have included the second. I wanted to do the right thing and have continued to send my payment - which became Quicken, over the years. ... |
Quicken Loans Mortgage settlement process and costs November 12, 2015 - Lender ( Quicken Loans ) did not respond to inquiries leading up to a clear to close date, and only asked if we intended to go forward with the loan the evening prior to the clear to close date. We had supplied them with an engineering report that clearly stated there was nothing that should prohibit occupying the home, and no reason to forestall closing on the loan. Lender came back with an onerous demand for - % of contractor bid to complete work. We were under severe duress and faced losing the home if we did not comply. Escrow was being held for the purpose of a foundation issue sugge... |
Quicken Loans Mortgage application, originator, mortgage broker November 11, 2015 - I received a letter from Quicken Loans dated -/-/15 indicating we were eligible for refinance through HARP. The letter had my loan number provided by -. When I called the - number, I spoke with a fast talking representative who told me several lies, including,1. Quicken was the sole provider who was authorized to refinance this particular type of loan. 2. He would not be able to provide a quote for the refinance without pulling a hard credit pull - doing so he said would be meaningless. When I indicated I had gotten a quote from - 2 months ago, he told me that was impossible... |
Quicken Loans Mortgage settlement process and costs November 10, 2015 - Our loan was scheduled to be closed on Friday, -/-/- at -. This has been the date for the entire loan application process. Today ( Tues -/-/- ) our realtor received a call from our lender 's closing department informing her that the Settlement and closing documents are being sent out today to review online, and " due to new guidelines '' and citing a holiday tomorrow -/-/- the closing now has to be postponed until Monday -/-/-. This is not necessarily a complaint against my lender. This is a - customer who now has to re-schedule moving company, allow the seller an ext... |
Quicken Loans Mortgage application, originator, mortgage broker November 5, 2015 - We applied for a refinance of our mortgage loan under Harp guidelines with Quicken. They are not our original mortgage lender. We were contacted via email and phone calls at least ten times daily asking for more documentation. We asked repeatedly for a complete list of everything they might possibly need from us so that we could provide it all at once and stop all the interruptions to our work days. We were not only denied that list but told that Quicken did not even have one. We were asked to provide proof of employment for my husband. We provided Quicken with two months of bank statements th... |
Quicken Loans Mortgage loan servicing, payments, escrow account November 4, 2015 - - - MORTGAGE LOAN IS ESCROWING insurance premiums when Insurance company informs me that I am poying monthly on the insurance premium. ... |
Quicken Loans Mortgage settlement process and costs November 2, 2015 - I have a mortgage with Quicken Loans and I am having an issue with them. I live in a townhouse - and a portion on the monthly payments to the HOA is to pay a master policy that covers the units. I have lived there for 15 years and have refinanced the property - times. I have always been told by previous lender and even a member of Quicken Loans implied that the master policy provided by the HOA is sufficient to meet the insurance requirements by the mortgage. I have always have an additional policy which I pay for, it is not part of the escrow payment, to provide personal liability cover... |
Quicken Loans Mortgage settlement process and costs October 27, 2015 - I am in the process of refinancing with quicken Ioans, it 's been over 45 days and still do not have a closing date. They keep giving me the run around and its been nothing but a headache. ... |
Quicken Loans Mortgage credit decision / underwriting October 25, 2015 - My wife and I, who have been home owners for the last 16 years, and who have lived in our current residence since 2009, applied with Quicken Loans to refinance our current first-lien mortgage. We both have excellent credit. We completed all the application and required paper work, and provided all requested supporting documents within the first 6 hours of the process - including tax returns, - 's, - 's, - 's, and - 's ). Since that time it has been over 2 months and we have not received an approval notice and we never received an adverse action notice. In fact, except for a few ... |
Quicken Loans Mortgage application, originator, mortgage broker October 22, 2015 - I contacted Quicken Loans to refinance my FHA mortgage. I was told that I could refinance into a conventional loan with no PMI if I qualified. I said that I estimated my home to be in the $300.00 's but that I was not actually sure how much it would be appraised for. I was told that I had to have - % LTV to qualify for the conventional mortgage and it needed to appraise for $310000.00 to do. After this conversation, I followed up in an email to this representative that confirmed the new mortgage payment amount and closing costs if I qualified. He responded that those amounts were correc... |
Quicken Loans Mortgage application, originator, mortgage broker October 9, 2015 - I applied for HARP Ref using Quicken Loans. The HARP ref was approved. However, It is my understanding that MSHDA ( Michigan State Housing Development Authority ) has HARP grant program that would applied $500.00 toward closing cost. With review of the closing cost, Quicken Loans did not apply this grant to my closing cost. HARP Refinance with - - - | Mortgage Banker at - Loan and he did not apply the $500.00 grant. ... |
Quicken Loans Mortgage application, originator, mortgage broker October 9, 2015 - Quicken Loans took $500.00 from my checking account as a Loan Fee '' and said that it would be returned once the loan was approved. They also told me that my union, -, would give me a $500.00 gift card for applying for this refinance mortgage. - has no knowlege of such an offer. NOW I 'm told that the $500.00 was a fee to be used for appraisal ( when this - - assured me that Quicken Loans did not charge for appraisals AND I 'd get a $500.00 gift card from - ). I was told by customer service that the appraisal and other fees were spelled out in some document I signed. Th... |
Quicken Loans Mortgage application, originator, mortgage broker October 7, 2015 - I gave Quicken Loans Good Faith Money in the amount of $500.00. I continued to shop my loan and received a better GFE from - -, I gave Quicken the chance to match the GFE and they could not. Since the Good Faith money is 100 % refundable I requested a refund. Quicken loans says they cant return my deposit. ... |
Quicken Loans Mortgage loan servicing, payments, escrow account September 23, 2015 - I recently obtained a mortgage on a parcel of land and an existing house thru Quicken Loans. The land is part of a subdivision and tax information wo n't be available until the next tax roll assessment. Until that assessment is complete, I pay out of pocket to the original owner of all of the parcels, my share of the taxes. What Quicken is doing however is forcing me to make Escrow payments equal to the tax of all of the parcels knowing that the amount is incorrect and significantly overstated. What I am told is that absent having the specific amount for my parcel, they can collect the amount ... |
Quicken Loans Mortgage loan servicing, payments, escrow account September 20, 2015 - I performed a re-finance of an existing mortgage with Quicken Loans. Two months after the closing, Quicken sold the mortgage to - -. I do not want - - to be my mortgager. Is there a process that I can go through to stop this transaction? ... |
Quicken Loans Mortgage credit decision / underwriting September 15, 2015 - To whom it may concern, On - -, 2015, I applied for a loan to refinance my home with - and was denied because of my income. I later applied through QuickenLoans to get into the HARP program and was once again denied for the same income issue. A week later I reapplied, and on - -, I received notification from QuickenLoans stating their reason for denying me as being a credit issue. Attached with the denial letter was a copy of my credit score of -, and QuickenLoans required credit ratings of -. I would like someone to look into this matter because when I applied the first t... |
Quicken Loans Mortgage credit decision / underwriting September 15, 2015 - I got a new job in a town that is - hours from where I currently live and work. I wanted to buy a house in the new town and move into it prior to my start date at my new job. I contacted Quicken Loans, and I was told by their agent that buying a house prior to the start date of my new job would not be a problem. I was pre-approved for a loan through Quicken, and I put an offer in on a house in the new town. My offer was accepted by the seller. When I told the agent at Quicken this, I was told everything was fine/there would be no problems. Then several days later, I was told that they would... |
Quicken Loans Mortgage loan servicing, payments, escrow account September 14, 2015 - payment sent out on - -, 2015 not credited to my account. ... |
Quicken Loans Mortgage loan servicing, payments, escrow account September 7, 2015 - We refinanced our mortgage with Quicken Loans in - -. We had the money to pay it down under the 80 % required to avoid a PMI payment, but the money was not liquid and would have been difficult to get immediately. The broker informed us that the PMI payment would drop off as soon as our LTV was under 80 % ( or possibly 78 % ). We then proceeded to pay down the mortgage as we said we would, and it was under 80 % right around - of -. We notified Quicken Loans that the loan was under 78 % and they told us that they could not drop the PMI without another appraisal ... ... just 3 months ... |
Quicken Loans Mortgage application, originator, mortgage broker July 13, 2015 - My experience with Quicken Loans was the WORST possible in all the years I have been dealing with lending institutions. While they did what they said they would do the whole process was inept and poorly done. They did NOT communicate within teams '' in fact it seemed - team had no idea what the other team had done or had informed me about. Additionally I was run around on - problem which was not a problem if anyone in their title department was able to think independently. This alone caused me aggravation, anxiety, and a lot of wasted time. The bottom line is as long as I have a choice ... |
Quicken Loans Mortgage application, originator, mortgage broker July 6, 2015 - In -/-/- my fiance passed away from complications of - -. I inherited the home she owned. After probate was complete and the title was in my name I decided it was time to refinance the mortgage to get it in to my name. I shopped around for low rates and especially focused on the closing costs of the loans. I finally decided upon Quicken Loans and in - this year I submitted my application. From the first call I explained my situation IE : having inherited the home and the existing mortgages with - bank were not in my name and this being the sole reason for my need to refinance.... |
Quicken Loans Mortgage application, originator, mortgage broker July 1, 2015 - I began a refinance process with Quicken Loans. They are my current mortgage holder, and I refinanced a year ago with them. I was told at that time that if interest rates changed, that I would be able to refinance again with no costs. So I started the qualification process with them in - 2015 I believe.. What happened over the next two months was inexcusable. In summary, Quicken destroyed my credit rating with their excessive Hard Inquiries on my credit report. - in one day in fact! My credit score went from approximately - to - in a matter of weeks. I took out no new credit, In fa... |
Quicken Loans Mortgage settlement process and costs June 26, 2015 - We locked in a closing date, and were informed by our realtor ( not Quicken, our lender ) on the day of close that our date had been postponed. So we had to scramble to find housing as we sold our house on the same day. We had to turn in a form saying that we had n't taken out new credit. Then, our lender, because they postponed our close date, can change our origination fees because our rate lock expired. So now our origination fees and closing costs have increased almost $ 3K from our original GFE. Our seller is anxious and ready to drop the deal. We do n't have a home and now may not be abl... |
Quicken Loans Mortgage settlement process and costs June 25, 2015 - Quicken Loans ( NMLS # - ) advertised ( advertises currently ) a program for a $500.00 rebate for my company 's employees that close their loan with quickenloans. I visited the quickloans website via their special link and proceeded to shop loan programs. After some time reviewing, I clicked on the pop up to chat and was connected with - - - : -. I shopped loan programs and he asked if he could arrange a phone call. I informed him that I saw their special offer on the company intranet site and was interested in getting pre-approved to buy a house. I met all the criteria in the... |
Quicken Loans Mortgage loan servicing, payments, escrow account June 22, 2015 - My father passed away in -/-/-. He was living in a condo with my brother as joint tenant. While my father was alive, I had power of attorney. When my father passed, he left no estate other than the condo, which passed to my brother without having to go to probate. I was named personal representative of my father 's estate, but since there were no other assets, there was nothing to probate. My father 's condo was financed with Quicken Loans. My brother is currently living in the condo and is making the mortgage payments. The problem is, he has fallen behind in his payments and now Quicken ... |
Quicken Loans Mortgage settlement process and costs June 16, 2015 - I refinanced my mortgage with Quicken Loans, and the loan closed on - -, 2015. On - -, 2015, funds were disbursed and my previous loan was paid off, and I was supposed to receive a disbursement check of $950.00. The check was supposed to be sent by overnight mail and I was supposed to receive the check on - -. As of today I have not received the check, and after several phone calls to -, without receiving a return call until yesterday, I was finally told that it was the title company that supposedly mailed the check by mail instead of by express overnight service. The ti... |
Quicken Loans Mortgage settlement process and costs June 15, 2015 - I refinance my mortgage on - -, 2012 with Quicken Loans and I feel was excessively over charged to refinance my mortgage. My mortgage was with -, - but they do not refinance so they referred me to Quicken Loans to refinance my loan. My loan balance with - - was $77000.00, the total fees, cost, and charges by Quicken Loans were $8300.00 which my new loan balance was $85.00, -. I did voice my opposition to the $8300.00 charges but the loan officer had the attitude and position of take it or leave it. About two months after my closing, Quicken Loans did refund me $12... |
Quicken Loans Mortgage application, originator, mortgage broker June 14, 2015 - I was shopping for a mortgage and a representative from Quicken Loans told me they needed my credit card info to process the initial application, but the representative assured me multiple times that there would be no charge at this point, so I provided the info. I don't remember the date this exchange occurred, but roughly a week later (-/-/-) they charged my credit card $- without any notification or authorization from me.... |
Quicken Loans Mortgage application, originator, mortgage broker May 16, 2015 - I recently received an unsolicited letter from Quicken Loans notifying me that I was prequalified '' for a $99000.00 15-year loan to refinance my current mortgage ( actually a HELOC ) at a rate of 3.125 %. I called Quicken and asked how it was determined that I was prequalified, and the representative I spoke to said she did not know. When I gave her preliminary financial information, she said I was not eligible for that product '' but was a good candidate for a 30-year loan at a rate over 4 %. I agreed to apply and authorized a $100.00 charge on my credit card for a deposit on an apprai... |