Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Florida

Around -/-/- I received an unsolicited call from - -, ( of Quicken Loans ) wanting to discuss refinancing my loan. He asked for permission to run my credit report I DID NOT GIVE HIM PERMISSION. I later found out that he ran it anyway. I filed a complaint with the company and wound up speaking to - -. He admitted that I did not give him permission, his defense was I did not tell to not do it. IT IS ALSO IMPORTANT TO KNOW THAT QUICKEN LOANS REFUSES TO GIVE ME A COPY OF THIS RECORDED CONVERSATION. I think it is obvious that the only reason they would n't provide a copy is that it would prove they lied. In an attempt to make this go away, I offered to not file a complaint if Quicken would refinance my loan with no cost to me. ( I had paid Quicken over $5000.00 in closing cost on this loan in - -. On -/-/- Quicken made an offer to refinance for $7300.00 in closing costs which completely ignores my request. I started working with - ( - ) -. She has demonstrated she has no desire to right this wrong.


DOWN THE LOAN BEFORE REFINANCING ( remember they have the loan ) his offer was one with $11000.00 OF CLOSING COST. I CAN BE REACHED AT -. This is a serious complaint and I hope you will help me.