Quicken Loans Mortgage Complaint

Conventional fixed mortgage Credit decision / Underwriting

Quicken Loans Mortgage department,

Conventional fixed mortgage Credit decision / Underwriting New York

To whom it may concern, On - -, 2015, I applied for a loan to refinance my home with - and was denied because of my income. I later applied through QuickenLoans to get into the HARP program and was once again denied for the same income issue. A week later I reapplied, and on - -, I received notification from QuickenLoans stating their reason for denying me as being a credit issue. Attached with the denial letter was a copy of my credit score of -, and QuickenLoans required credit ratings of -. I would like someone to look into this matter because when I applied the first time my credit was not an issue. Also during all - times I applied I was told everything was up to date and would be approved. I am now questioning their reason for denying me because the denial letter rates my credit score as within the requirements for approval.

Quicken Loans customer in New York
Sep 15, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

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