Quicken Loans Mortgage Complaint

Conventional fixed mortgage Settlement process and costs

Quicken Loans Mortgage department,

Conventional fixed mortgage Settlement process and costs Michigan

I refinance my mortgage on - -, 2012 with Quicken Loans and I feel was excessively over charged to refinance my mortgage. My mortgage was with -, - but they do not refinance so they referred me to Quicken Loans to refinance my loan. My loan balance with - - was $77000.00, the total fees, cost, and charges by Quicken Loans were $8300.00 which my new loan balance was $85.00, -. I did voice my opposition to the $8300.00 charges but the loan officer had the attitude and position of take it or leave it. About two months after my closing, Quicken Loans did refund me $1200.00 admitting their error in over charging fess and cost that should not have been rolled into my mortgage. Quicken Loans since sold my loan back to - -.

Quicken Loans customer in Michigan
Jun 15, 2015

* Source: CFPB Complaint Database

Quicken Loans response to complaint:
Closed with explanation

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