Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Maryland

In - of -, my wife and I were shopping for mortgages. We spoke with Quicken and a variety of other companies and decided to go with - Bank, a company that has been great. We never gave Quicken the authorization to pull our credit, either verbally or otherwise. Still, a pull appears on our credit report. I wrote to the - credit bureaus to have it removed. All three refused. I called Quicken earlier in -, and they now say that they can not find the pull. As such, they are unable to remove it. They told me to contact the credit bureaus, as well as -. The numbers they gave me, however, do not work. I have attached both mine and my wife 's credit reports from - - as well as the letter I sent to the credit reporting agencies last year. You 'll note that my score is much higher ( not sure why ), and the Quicken pull appears in -. Long story short, they have no record of it = why is it there?