Quicken Loans Mortgage Complaint

Quicken Loans Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

Got a mortgage through Quicken Loans - final paperwork was handled through - in -, MI. Mortgage closed on - -, 2016. Mortgage consolidated - loans : -, - - - -, - - - - - installment loan and - - car loan. I assumed that when these things were being consolidated into - new loan that the other debts would be paid off - that is how we did things when I worked at a bank in the -. I was disappointed when the credit card was not fully paid and I still had a fairly large interest payment to make on it. But when I found out today ( because I see the balance on my - account ) that the - - - - Installment loan was not paid in full - which explains why I continue seeing them on the Declaration Page of my auto insurance I 'm annoyed. When I talk to - - - - they tell me that I not only still owe $330.00 on the loan with them but now accrued interest - I do n't think I should be liable. I find - - - - remiss/unethical/slimy because they could


Loans made an underpayment in the first place. I remember getting loan payoffs and the payoff was good through a certain date and each day after you would add a little on - so we always had accurate payoffs. When I mentioned this to Quicken Loans and - - - both told me they do n't do that except for a mortgage payoff. They just ballpark the number based on what is on the credit report they ran. They told me that we were likely told this was the case. I can only say if someone told me they were ballparking the number - I would have called and gotten payoffs myself - rather than having continued to accrue interest on accounts I thought were paid out. I 'm not sure if this is an illegal practice - or just a shady practice that shows these places do n't care at all about their customers. So I 'm sending my complaint to you so I can find out. Honestly - are all banks shady???? Both - - - - and Quicken Loans have shown me they are!