Review and analysis of over 23 Other Bank Product/Service complaints against SunTrust Banks, Inc.
SunTrust Banks, Inc. consumers have reported over 23 official complaints related to Other bank product/service. Out of the 23 consumer complaints against SunTrust Banks, Inc., 30% were disputed by the consumer (i.e. the consumer was not happy with how SunTrust Banks, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against SunTrust Banks, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 4% resulted in non-monetary compensation.
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SunTrust Banks, Inc. Bank account or service account opening, closing, or management April 4, 2017 - I was informed by - - - - I had been given a high risk status by Suntrust Bank. I have never been a customer of Suntrust Bank. I am concerned that this has been reported and is not accurate.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management March 10, 2017 - On - -, 2017 I received an e-mail from --, purportedly from SunTrust Bank. This e-mail informed me that an Online Cash Manager Account had been opened in my name at SunTrust Bank and requested that I reply to complete the enrollment process. I do not have, nor have I ever had, an account with SunTrust Bank. Nor have I ever initiated the process for opening any type of account or service through SunTrust Bank. When I called SunTrust Bank their employees immediately requested my social security number. When I refused to give them that information they checked for accounts in my n... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management March 2, 2017 - I am a salesman for a local roofing and construction company out of - Florida. We are also our own financial company. A customer of mine entered the suntrust bank on - -, in - Florida to get a copy of their bank statement to show proof of income for our financing. The manager ( I did not get her name, but she is a - woman in her - ) refused to give them their statement, insinuated that we were a fraudulent company directly to me and my customers, then attempted to steal my deal by suggesting that they should n't finance with us, and to have her write the loan. I find this ext... |
SunTrust Banks, Inc. Bank account or service problems caused by my funds being low February 13, 2017 - SUNTRUST BANK IN FLORIDA ISSED A CASHIER CHECK IN THE AMOUNT OF $4200.00 CK - AND REFUSING TO HONOR PAPER. THEY ARE IN VIOLATION OF THE DOOD-FRANK ACT FOR ISSUING FRAUDULENT CHECKS TO CONSUMERS.... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management February 3, 2017 - A friend received about $ - from a sale which was wired to his acct at SunTrust, which already exceeded -. I told him to - some to other banks to keep balances at each under -. He went to his branch in -, VA, where he was instead told the ins is up to - PER ACCT, so half was - into a new acct. Perhaps the person received a bonus as happened at -. I told him that was false, and he returned to the branch yesterday. This time a different desk person was told what my friend had been told previously and that a friend ( me ) had said it was incorrect. That desk person went to... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money December 12, 2016 - Sun Bank credit card makes Due Date impossible to meet because it is a day when mail is NOT delivered! - -, in - ; Sunday, -, in -. I complained in writing to - - in -, FL in - No response. Meanwhile, Bank charged me $35.00 late fee!... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management October 21, 2016 - I opened a SunTrust checking on a promotion. $250.00 Half if you deposit $100.00 within 14 days of opening and the other half when you maintain deposits. I will include correspondence, but what it boils down to is I was deemed ineligible. I began to investigate and saw a discrepency on their promotion details. SunTrust clearly in print says 14 days. I have always understood banks and businesses to use " business days. '' Well I would have qualified for the promotion had it been " 14 business '' days. SunTrust said " we meant calendar days. '' Which is represented no where in their promoti... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 30, 2016 - Dear Sir/Madam, After changing my address at USPS, Suntrust Bank sent a notice that my mail address has changed. I have never had an account with Suntrust! After calling them, they said I have a loan account with 0 balance. They created a fake account under my name for their purposes I am thinking like - - did. Please have an inquiry on this matter... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management September 22, 2016 - Suntrust bank has intense and unrealistic sales goals and tactics. They go as far as calling people ( telemarketing ) but try to describe it as " customer opportunities. '' They are one of many banks with awful sales tactics and how they push them on their employees. They are also one of the banks opening false accounts and credit cards for their consumers without their knowledge... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card September 9, 2016 - Hello, I am frequently overseas and use ATMs to withdraw from my US accounts. I monitor sites such as - to find out the going rates and I have often called or written customer service to find out the exact rates being used to convert dollars to euros, for example. Customer service personnel are vague - they tell me that the bank charges a $5.00 processing fee and can charge up to - percent more than the going rate, but they wo n't tell me what the rate is. If I press hard on the issue, they invariably send me to the - Global Currency Conversion site - - which is the PREVIOUS bu... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management August 9, 2016 - Hello- I am contacting CFPB to file a complaint concerning my experience with Suntrust Bank - I opened a checking and savings accounts there -/-/- and when doing so I was promised a $250.00 promotion if I met the criteria. As of - - my personal banker, - -, assured me that I did meet the criteria and that I would receive the full amount by - -. I have attached a screen shot of that email conversation. On - -, I called the bank which informed me my banker no longer worked there and that I would need to contact Suntrust customer service. After speaking to mu... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management July 21, 2016 - I opened an account of Suntrust -/-/- because I see a promo while I visit the branch. The banker lied to me he put the code for me to get the bonus, but actually he did not at that time because he thought I was not eligible. He is -, Financial Services Representative at - - In-Store. What a joke he wanted me to have direct deposit first and then he used the code for me to get the bonus whereas the printed term mentioned the opposite step ( enroll promo program with the code, made direct deposit requirement to get bonus ). ( the fact is even I do not make the requirement, there is... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals July 13, 2016 - Suntrust Bank handles the donations that people give us for our non-for-profit. We mailed in a cash donation along with a check that had been handed to us from a donor. We mailed it as certified mail to ensure that it would arrive at the bank. The USPS has record of delivering the envelope with cash and check in it. The USPS declared after a corporate investigation that Suntrust Bank had received the envelope. The envelope with the cash and check is missing. The check was for $2000.00 and the cash was $500.00. The check has since been cancelled, but the cash is still missing. My complaint ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management June 22, 2016 - I have an - Equity Line loan with SunTrust Bank. For more than two years now, I have begun to make more than the required payment ( additional payment toward the principal ) every month. SunTrust has been unwilling to provide a statement or history of my payment since I have begun to make the additional payments. I have called several times and requested a balance and payment history other than what was being sent to me monthly of which I believe the balance is incorrect and the extra payments have not been applied appropriately. SunTrust has indicated to me that it is against their policy ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management June 20, 2016 - My brother and I started a business account at Suntrust bank, because one of the bankers told us about a promotion they were offering. When we sat down with the banker and started the account. She told us all we had to do to receive the promotion money, was open the account and keep a positive balance for about seventy five days. That was to receive the - - dollars. To receive the - - dollars, she said we needed to sit down with their business consultant and purchase something from the company he worked for. That would be a total of - - dollars if we had met these requirement... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals June 12, 2016 - I have been at SunTrust since 2007 and an employee - with that company. I just received my - to further my career in finance. I have been in banking over 28 years. Unbeknownst to me, my daughter gave her bankcard to someone and they deposited a check to our joint account and was able to withdraw every dime from the check seven hours after the check was deposited in an ATM. The check was for $2400.00. I was told the funds were made available due to our relationship with the bank. All accounts that had my name on it were restrained to debits pending investigation including my son 's acco... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals May 18, 2016 - I run a - and we have had multiple issues with suntrust bank. Our - as a result of its intrinsic natural does nothing operate even keel through out each month. We will have a $ - check one day and a - check another. Over 13 times suntrust bank holds a check from one of our customers for up to 7 to 10 days while this is understood to be part of the antiquated bank regulations from -/-/-. It is devastating to our small business. A - dollar check was deposited on Wednesday -/-/-. We where told that the bank put a hold on it on Friday -/-/2016. And told that we could pic... |
SunTrust Banks, Inc. Bank account or service deposits and withdrawals May 17, 2016 - On - -, -, I visited my SunTrust Branch office at - -, VA. I needed to deposit a court ordered check in the amount of $74000.00 into an IRA. I had received from my ex-husband 's Thrift Savings Plan, a copy of letter is enclosed. The branch was very busy. I was assisted by - -, who had a customer at her desk. I told her that I needed to deposit the TSP check into an IRA. - - proceeded to compile the paperwork for new IRA. There was an issue with the system. I was asked to come back later for the deposit slip and paperwork. - did have me sign the blank IRA Form -... |
SunTrust Banks, Inc. Bank account or service making/receiving payments, sending money May 12, 2016 - SunTrust Mortgage deposited/cashed the check earlier than the date written on the check, then caused an overdraft fees charged by my bank. Our monthly mortgage due deadline is on - -, 2016. I mailed a check in the first week of -, but I made the check dated on - -, 2016. SunTrust Mortgage cashed/deposit the check on - -, 2016. Because there were insufficient funds in the account on - -, 2016, our bank charged a $30.00 fee for overdraft. I went to our bank and our bank told me that SunTrust should not bank that check until - -, 2016. I then called SunTrust M... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management April 21, 2016 - My mother passed just 5 years ago. She had lived in -, and - with my younger brother which they both owned. I have an older brother in - -, -. She had made a will over five years earlier and aways had taken every opportunity to explain it contents to all of us at family gatherings. As she put it, I do n't want any trouble about this after I 'm gone that 's why I 'm repeating this. The will stated my younger brother receives the house, I would receive what money and savings bonds left. My older brother would receive nothing, as he asked for and received his share of her estate ye... |
SunTrust Banks, Inc. Bank account or service using a debit or atm card April 17, 2016 - Hello, i am the victim of identity theft. Several debit card accounts were opened in my name, from - and Suntrust. i have never applied for accounts to those banks, I live in the midwest, those banks are elsewhere. I have contacted both companies, there are now fraud alerts on my name. My question is how could this happen, I believe there needs to be much better security questions on the front end, before cards are issued and accounts opened. PLEASE do something about this, my life is being impacted in a very negative way. ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management April 8, 2016 - Long story made short ... ... ..Aunt had fraudulent activity on her accounts at Suntrust. - was notified and investigated the case and the case was closed. Aunt made me her Power of Attorney when she entered - home so that I could help her with her bills. SunTrust refuses to let me stating her accounts are ALL frozen because of investigaton. - says they never told SunTrust to do this. My Aunt ca n't touch her money even though its her social security money that is in accounts. If she needs something she cant even touch her own money. ... |
SunTrust Banks, Inc. Bank account or service account opening, closing, or management April 5, 2016 - Greetings, I am having a problem with the SunTrust Bank in - -, Ga. The problem involves the branch at -, -. and the branch located on - -. I had a safety deposit box at the one on - which I closed out -/-/- due to my retirement and inability to travel on base. I returned the keys and transferred the box to the - location. After this the bank at the base continued to bill me through -/-/- for $45.00 a month. My wife thought the bill was from the - -. branch and paid it for the last 3 years When I rented the box on - -, I also opened a savings acc... |