SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Other bank product/service Deposits and withdrawals Virginia

On - -, -, I visited my SunTrust Branch office at - -, VA. I needed to deposit a court ordered check in the amount of $74000.00 into an IRA. I had received from my ex-husband 's Thrift Savings Plan, a copy of letter is enclosed. The branch was very busy. I was assisted by - -, who had a customer at her desk. I told her that I needed to deposit the TSP check into an IRA. - - proceeded to compile the paperwork for new IRA. There was an issue with the system. I was asked to come back later for the deposit slip and paperwork. - did have me sign the blank IRA Form - ( - ) CLP ( - ). I went back later that afternoon and picked up the forms. I asked why the amount of $54000.00 was transferred into an IRA, especially strange as the cents from - to -. - - told me the additional funds would be rolled into another IRA, and asked why. I was not given a direct answer, but was told she was splitting it into - IRAs. -, I quickly read through the - pages of paperwork


- IRAs. I called - and asked if she would please email - - the documentation for the IRA. She said she would not email the information to him, but would email it to me. I also asked her to find a copy of the deposited check, which she could not locate. She said she would continue to look for check that was deposited. I did not receive a response email with the IRA deposit until - -, -. As you can see by looking at the following documentation there is a serious discrepancy:1. SunTrust IRA Rollover/Conversion Contribution Form shows amount of $54000.00 -/-/- 2. SunTrust Time Deposit Receipt shows amount of $54000.00 -/-/- 3.SunTrust IRA Withdrawal shows amount of $54000.00 -/-/- - Exchange/Rollover/Transfer form shows amount of $54000.00 5. SunTrust Check to - in the amount of $54000.00 -/-/- ( 7 days after the initial deposit ) 6 SunTrust Printout Showing IRA Deposit in the amount of $6500.00 -/-/- ( - days after the initial deposit ) Every document has a different deposit amount listed. I did not receive anything for IRS showing IRA deposit for the $6500.00 rollover into an IRA. I asked - - for documentation for that deposit, once again there is no record or paper trail showing where the funds came from. As of - -, - I have yet to receive a response from her or the Branch providing me sufficient documentation regarding where or to what accounts the entire amount of $74000.00 that I deposited in the form of - Check from the -. I went through every online account on - -, - to review each and every deposit, transfer and withdrawl. I discovered another discrepancy to my SunTrust Signature Account -. The statements show - - - - Transfers to - Account - as follows : 1. $4000.00 Bank Assisted Transfer to Savings Account - on -/-/- 2. $3.00 Bank Assisted Transfer to Savings Account - on -/-/- 3. $4000.00 Bank Assisted Transfer to Savings Account - on -/-/- I can not locate or have any documentation of setting up a Savings Account -. I would not transfer money out of that account as it was to be used for purchasing my new home and associated expenses. - -, -, I called SunTrust Customer Service. I spoke to - different representatives, being transferred each time until I finally spoke with a supervisor, - -, - SunTrust who informed me that - - would be investigating my problems regarding the missing funds, errors in transfers - no response YET!