SunTrust Banks, Inc. Bank Account Or Service Complaint

SunTrust Banks, Inc. Bank account or service department,

Other bank product/service Deposits and withdrawals Georgia

I have been at SunTrust since 2007 and an employee - with that company. I just received my - to further my career in finance. I have been in banking over 28 years. Unbeknownst to me, my daughter gave her bankcard to someone and they deposited a check to our joint account and was able to withdraw every dime from the check seven hours after the check was deposited in an ATM. The check was for $2400.00. I was told the funds were made available due to our relationship with the bank. All accounts that had my name on it were restrained to debits pending investigation including my son 's account. I have been given the run around. I call the fraud department ( which is outsourced to - ) and am told to go to my local branch. I go to my local branch and told to contact fraud. I ask if I could speak with an investigator I am


order for $1700.00 which showed who purchased the money order and it was not me or my daughter. The fraud department said they have 10 business days to investigate the case. This is unacceptable. I am demanding me and my son 's funds released to us immediately. Also I want my name cleared of any fraud due to this account. I did an affidavit with SunTrust based on what my daughter - - told me happened but she has lied and changed her story several times. I need this resolved as soon as possible as this caused a financial hardship on my son - - and -. The thing that frustrates me when I myself make purchases that are out of character Suntrust would freeze my card. I tried to purchase a pair of shoes at - - for $80.00 they blocked my card but yet you let a $2400.00 deposit go into a minors account and let funds withdrawn at - - less than a day the funds were deposited and that does not raise red flags. I want my money back from SunTrust immediately by me going to the branch and close the accounts and get me and my sons funds and fraud to removed under my name as my career is in finance and can hinder me getting a job in finance elsewhere. There should be someone locally in the United States at SunTrust that I could talk to in reference to this account.