Review and analysis of over 30 Other Bank Product/Service complaints against Webster Bank
Webster Bank consumers have reported over 30 official complaints related to Other bank product/service. Out of the 30 consumer complaints against Webster Bank, 20% were disputed by the consumer (i.e. the consumer was not happy with how Webster Bank responded to their complaint) and 97% were processed in a timely manner. 23% of consumer complaints against Webster Bank resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Webster Bank Bank account or service account opening, closing, or management July 14, 2016 - I have an HSA account with HSA Bank. On -/-/16, I submitted paperwork to close the account and transfer the balance to my new HSA account. I have an email from the person I sent the paperwork to confirming that they received it and forwarded it on to their operations for account closure on -/-/16. On -/-/16, I logged on to the account to see if the transfer was completed. I noticed I was charged a $2.00 service fee for the cash portion of the account on -/-/16 I ( which seems acceptable considering the paperwork was just submitted that day ). However, I noticed I was ... |
Webster Bank Bank account or service account opening, closing, or management June 22, 2016 - I have a HSA account with hsabank, a division of Webster Bank N.A. from my prior employer. My new employer offers the high deductible medical coverage with a HAS account and it turns out my new employer also uses hasbank. In early - of 2016 I called hasbank and requested they transfer the remaining funds from my prior account to my new hsa account with my new employer. The hsabank customer service representative took my information and submitted the request. As of - -, 2016 the transfer has not taken place. I have call hsabank several time to ask why and the customer service represent... |
Webster Bank Bank account or service problems caused by my funds being low May 20, 2016 - Account minimums were raised without my knowledge that triggered fees. The account is split between cash and investments, and the cash portion became too low and this triggered monthly fees. Because I do n't check the account often ( it is a dormant HSA ), I did not see the fees until 1.5y later. Customer service waived 3m of fees after I brought this to their attention.... |
Webster Bank Bank account or service account opening, closing, or management May 12, 2016 - I opened an HSA account with my employer beginning in -/-/- through HSA Bank ( a division of Webster Bank ). It was free as long as I kept my insurance plan with my employer. I ended up leaving my employer -/-/-. However, I kept my insurance plan through COBRA. I believe the computer realized I left the company and began charging me a $5.00 monthly fee. I was charged for three consecutive months. But then, it appears, HSA Bank received notification I was still on the company 's insurance plan. So, the fees stopped. The - $5.00 fees were charged in error. I have called HSA Bank... |
Webster Bank Bank account or service account opening, closing, or management May 3, 2016 - have attempted to transfer my hsa account from HSA bank to - - since -/-/-.2 or 3 attempts were made by - - and they indicated no response from HSA bank and when I contacted - by phone their rep found the 20 to 30 minute phone delay to speak to anyone was the norm. So I attempted to contact - where my investment portion of the was and see if HSA bank had contacted them and secondly if there a backdoor means to contact HSA Bank but the rep said no and he told me just to wait 30 minutes on hold. I finally sent another e-mail to HSA bANK about the the inability to reach a r... |
Webster Bank Bank account or service account opening, closing, or management April 29, 2016 - Ive been trying to close my account for four months, over the phone with customer service, but they always hang up on me. ... |
Webster Bank Bank account or service deposits and withdrawals March 22, 2016 - I have requested my money from HSA Bank ( R ) is a division of Webster Bank, N.A., Member - - and they told me it will take up to 30days for me to get my money. The bank refused to let me speak to anyone else. ... |
Webster Bank Bank account or service deposits and withdrawals February 5, 2016 - My HSA account was transferred from - when HSA Bank acquired those assets. The investment portion of the account was moved into a mutual fund company ( - ) [ no input from me ]. Once I became aware of this I explained I do not want any money to be there, ever. HSA bank moved the money to the cash portion. Ok so far. Then the funds were moved back against my instructions to the investment account. Once I became aware of this, the value of the holdings had declined due to market changes. I brought this to the attending of ( many ) people at HSA bank, and for more than 2 months they have be... |
Webster Bank Bank account or service account opening, closing, or management February 3, 2016 - I received a - tax document ( showing a gross distribution of $120.00 ) from 'HSA Bank , a division of Webster Bank , N.A. '. I do not remember having an HSA account there. When I try to access 'the account ' on their website, it says " user not found ''. I called up and the client representative also could not locate my account. Can someone responsible from the bank clarify if I have an HSA account with the bank or not? ... |
Webster Bank Bank account or service account opening, closing, or management January 19, 2016 - In - 2015, I initiated an HSA rollover with HSA Bank from my account at their bank to my new account at - Bank. On - -, I received an email from HSA bank from - - to contact HSA Bank. I called on - and spoke to - -, who said the form I sent was not legible. On -, I emailed a legible form to -, who said they would process my transfer. On -, I received another email from HSA Bank ... this time from - -, who asked for verbal confirmation to go ahead with the transfer, which I confirmed. I 'm not sure why they needed a verbal confirmation and why it would ... |
Webster Bank Bank account or service account opening, closing, or management September 27, 2015 - I worked for - from -/-/- to -/-/-. I had the HSA account with them. HSA account was maintained by : HSA Bank--, WI --Customer ServiceEnglish : ( - ) --It was never told to me by - or - ( website via which we hold the hsa account and do various transactions ) and by this HSA bank itself that they are such a high maintenance bank. When i left - - i contacted them ... they told me if i keep the account with them-they will be charging me $6.00 per month ... I had a healthy balance of more than $3000.00 always with them so obviously they were making m... |