Review and analysis of over 90 Savings Account complaints against Ally Financial Inc.
Ally Financial Inc. consumers have reported over 90 official complaints related to Savings account. Out of the 90 consumer complaints against Ally Financial Inc., 14% were disputed by the consumer (i.e. the consumer was not happy with how Ally Financial Inc. responded to their complaint) and 100% were processed in a timely manner. 12% of consumer complaints against Ally Financial Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 22% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
Ally Financial Inc. Bank account or service deposits and withdrawals January 16, 2017 - I opened an account with Ally bank. I made an initial deposit of -. I established my online access. After less that a day, my account was locked for security reasons. After - days of calling and talking to different people, I was informed my aunt needed to send a copy of my ID, SS card and a utility bill to an address that started with fraud. I never have been able to get an answer from anyone. No one has ever contacted me at all regarding this account. I have called the person who requested my informant no less that - times and he refuses to call me back. I asked to get my money back... |
Ally Financial Inc. Bank account or service account opening, closing, or management December 28, 2016 - I set up a new bank account with Ally Bank on -/-/2016. On -/-/-, they authorized my old bank account at - to transfer all of my funds into my new account with Ally, and did so. On -/-/-, I tried to log in and access my new account and was told that my account was locked, and that I should contact the fraud department. After calling Ally 's fraud department, I was told that my account would remain locked until I provided them with three more pieces of identification, including a Utility Bill with my name and current address, the front and back of my driver 's license, and the ... |
Ally Financial Inc. Bank account or service account opening, closing, or management October 18, 2016 - I can not access my Ally savings account via online, mobile or via telephone. It 's been over 2 weeks since I 've been able to access my account or even verify what my balance is. I 've called Ally on numerous occasions and I 've been told that it is an IT issue. I am refused my balance and twice I 've requested a bank card to no avail.... |
Ally Financial Inc. Bank account or service account opening, closing, or management September 20, 2016 - I opened an online acct with Ally Bank last year about -/-/-/-/-/-. Initially all was well. About a week after opening the acct I was bombarded with phone calls/ email as to the address provided. I reside in - -. I called customer service and was advised there was a problem with my addss, so I reconfirmed the addss and was reassured there was no further problem. I then kept receiving phone calls sometimes 3-5 times a wk, telling me to call again. I returned the calls and was transferred to what I understood was a fraud dept who asked me to provide a stateside addss because my -... |
Ally Financial Inc. Bank account or service account opening, closing, or management September 8, 2016 - Following Ally Bank 's instructions from a phone call, I downloaded and completed their PDF form to add my wife as an account owner to - savings accounts. Following the form 's instructions, I submitted it to Ally Bank 's online Secure Messaging system on - -. There was no change to the ownership status on - -, so I submitted reply to the original Secure Message. Ally 's reply on - - was to provide them with already-submitted account information in the form of account numbers. I provided this on - -. Ally then told me to submit paperwork, neglecting to see the origin... |
Ally Financial Inc. Bank account or service account opening, closing, or management September 3, 2016 - Regarding : # - On - -, I got an email from the Ally escalations desk asking me to call them to resolve the above matter. I called thirteen times and each time was asked to leave a message as there was no one available. The next day, I got an email with another number. I called 7 times and again no ability to talk with the person responsible for resolving the case. This is a check for $190000.00, where they are holding my money and I have no access to it. Please help me expedite resolution. It 's taken hours of my time with no results.... |
Ally Financial Inc. Bank account or service account opening, closing, or management August 31, 2016 - -/-/-, I submitted a letter to close my account with Ally Bank. -/-/-, having not yet received a check, I called to understand status on - -, 2016. They said they mailed the check and would need to reissue a new check. Given the amount ( over $190000.00 ), I asked them to expedite whatever paperwork was necessary. On - -, I had still not received any paperwork, so again called. They said they had not done anything as a result of my original request, but would send paperwork via email. Since I was traveling, I did not have access to a printer and the paperwork " expired ... |
Ally Financial Inc. Bank account or service deposits and withdrawals July 21, 2016 - I am ally bank customer - checking and savings bank account. I scheduled a Bill Pay facility to pay $ - to my spouse who is also having Ally bank account. Check was supposed to be delivered on - -, 2016 but it never happened. Moreover to my surprise the $ - was debitted from my account on - -, - how come that is possible? Firstly check should be delivered on time. Secondly money should come out from my account only when the receiver en cashed it? Moreover even when receiver deposits the check into his account it will take 3-5 days for the entire money to be available in hi... |
Ally Financial Inc. Bank account or service deposits and withdrawals June 21, 2016 - Ally bank decide to put a restriction on my saving account without letting me know. There is no way I can get the money back. Our hard earned money! And still they say they rated - 5 years in a row.... |
Ally Financial Inc. Bank account or service account opening, closing, or management June 10, 2016 - I received my signature card in the mail after opening a savings account. The signature card revealed my entire social security number. I felt like this was not a good practice to expose the entire social security number of the customer, especially through - mail. I felt as though they were setting me up for identity theft. I called twice to complain and I was told it is simply their policy. I had no idea my personal information would be tossed around so carelessly by Ally Bank.... |
Ally Financial Inc. Bank account or service account opening, closing, or management April 1, 2016 - On - -, 2016, I wired $420000.00 in my Ally Bank account. The Federal Reserve Receipt for this wire, -, clearly dates receipt of the funds by Ally Bank as occurring on - -. I contacted Ally Bank by telephone at - EDT - - and again at - EDT requesting that the funds be booked into my account on -/-/- to prevent the loss of one day 's interest on the funds. On both calls, I was told the Bank could not locate the funds despite having been given the Fed Reference Number. The funds were subsequently booked into my account - -, resulting in the loss of interes... |
Ally Financial Inc. Bank account or service account opening, closing, or management February 10, 2016 - When I log into my Ally Bank account, it used to always send me a one-time login code to my email address. I always check 'this is a public computer ' so they will always require the code, as I sometimes have guests and would rather not have reason to suspect a guest if somebody hacks into my account. I also occasionally access my account from the public library. Recently, the last few times I 've logged in, it has NOT sent me a one-time login code to my email address, thereby increasing the chance that a guest, or somebody at the library, could hack into my account. I have contacted Ally seve... |
Ally Financial Inc. Bank account or service making/receiving payments, sending money January 30, 2016 - On - -, 2016 at around -, I submitted a Fed money wire of $18000.00 via - - website to - of my online savings accounts at Ally Bank . I received via the - website a completed wire conformation with the the federal reference number. On Monday, - -, 2016 I contacted Ally Bank since the money was still not in my Ally savings account. The service rep at Ally showed no pending wire transfer activity and also checked with their wire department at my request. They found no activity. This same day I contacted - and they said their records reflected that the $18000.00... |
Ally Financial Inc. Bank account or service account opening, closing, or management January 28, 2016 - I applied for an Ally Bank online savings account on -/-/- and transferred, via ACH, $1000.00. On -/-/- I logged on and the screen informed me the account was blocked. I called and was assigned Loss Prevention Specialist - - -. I was told to provide copies of an original social security card, recent mail to my address and a state issued photo id. I supplied a copy of my passport, which expired in - -, plus the other - items requested. I am not going to renew my passport until my hair and eyebrows grow back. I am not planning on making any foreign trips, no... |
Ally Financial Inc. Bank account or service deposits and withdrawals November 25, 2015 - I HAVE A ALLY BANK ACCOUNT DID A DEPOSIT IN THE SAVING ACCOUNT .I HAVE A CHECHING ACCOUNT TO. THEY PUT THE MONEY IN THE ACCOUNT NE-T DAY BUT PUT A HOLD ONTHE FUNDS TO MONDAY I WAITING UP TO TRANSFER THE - TO CHECKING AT - DID NOT HAPPEN LIKE IT SHOULD THEY ARE IN PA SO IT WOULD HAVE BEEN - AZ TIME .THEN INSTEAD OF PULLING THE - FROM THE SAVING THEY PAIDED AND GAVE ME A - OVERDRAFT FEE. I CALL IN TO GET THE FEE REMOVED AND PAY THE - THEY TURNED IT DOWN. I WAS GOING TO CLOSE THE ACCOUNT. SO I DONT HAVE ALLY BANK PROBEMS THEY PUT HOLDS ON FUNDS TO MAKE MONEY OFF IT SO I CANT GET... |
Ally Financial Inc. Bank account or service account opening, closing, or management October 29, 2015 - I had - accounts with Ally Bank. - was a checking account, which I used for my small business, and the other was a savings account held jointly with my wife. In - I received a substantial tax refund from the IRS, which I deposited in the savings account. A few days later, I noted that the account had been frozen and I called Ally Bank to ask why. The Customer Service rep told me that my wife and I were suspected of fraud, based on information received from the IRS. As directed by the rep, I called - - ( ( - - - ) of the Loss Prevention Department. She told me that the... |
Ally Financial Inc. Bank account or service account opening, closing, or management September 19, 2015 - I applied for a Ally Bank online savings account. It was denied in an Ally letter with words unable to verify applicants identity ''. There was NO information error in my application. I supplied an email address that I 've had for 14 years, a telephone number that I 've had for 17 years, a street address that I 've had for 38 years, and a social security number that I 've had for - years! Ally noted in this refusal, that I was checked by -. I requested my report from - and received the report. An internet search reports this about - : -, the company that essentially does for ch... |
Ally Financial Inc. Bank account or service account opening, closing, or management August 7, 2015 - I tried to open a online savings bank account with Ally Bank with my Individual Taxpayer identification Number and after a phone call follow up i was asked for a image of my social security card. I informed the customer representative that I did not have a social security card, that all i had was my Individual Taxpayer Identification number and she proceeded to inform me that it was not possible to to open my savings bank account with only my Individual Taxpayer Identification number. ... |
Ally Financial Inc. Bank account or service account opening, closing, or management July 29, 2015 - I changed my address for my account at Ally bank to a local address in -, WA. Ally bank once again locked me out of my account without even contacting me at all and are stating that they need verification that i live at that address. This address is for a food bank. I am homeless and therefore do not have any utility or other bills sent to this address. This is an ongoing problem with ally bank, but not a single - of my other institutions. not -, not -, not higher - ( my student aid bank ), not a single other financial institution has a problem with me or my addresses, but ally ... |
Ally Financial Inc. Bank account or service account opening, closing, or management April 10, 2015 - I am filing this CFPB action to contest a series of abusive and seemingly unscrupulous actions taken on - -, 2015 by Ally Bank personnel, in relation to my online savings account. I opened up an Ally Bank online savings account last month and deposited a total of $20000.00 into the account via transfers from my home bank 's checking account. Other than the slowness of moving my funds from my bank to Ally ( it took 5 to 6 days rather than their advertised 2 to 3 day period ), my experience with Ally was basically meeting my expectations until the events of the past day. I had successful... |
Ally Financial Inc. Bank account or service deposits and withdrawals March 19, 2015 - I have a bank account with Ally my wife takes care of all our bank accounts we deposit a Ally and the freeze my account stating that I was depositing too many checks from her. Which I dont see why would that be a problem she is my wife we are trying to save when our pay check come in she write all the check to our billers and - to our saving account. When I deposit the check again Ally freeze my account and they reason being is being I had too many checks coming from her. Then my account got sent to the fraud department and they lady name - that they place over my account has been very r... |