Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Savings account Making/receiving payments, sending money New Jersey

On - -, 2016 at around -, I submitted a Fed money wire of $18000.00 via - - website to - of my online savings accounts at Ally Bank . I received via the - website a completed wire conformation with the the federal reference number. On Monday, - -, 2016 I contacted Ally Bank since the money was still not in my Ally savings account. The service rep at Ally showed no pending wire transfer activity and also checked with their wire department at my request. They found no activity. This same day I contacted - and they said their records reflected that the $18000.00 was delivered to Ally Bank. I then asked and - agreed to arrange a conference call with Ally Bank to try and determine the cause of the problem. We confirmed the that the routing number and account number were correct. We ended the conversation with Ally Bank, since they still showed no money transfer activity from - into my account ( at AllyBank ).


the afternoon of the next day. The next day - -, 2016, - contacted me and said Ally Bank had in a fact rejected the transfer. I was told that the apparent reason for the rejection stated, unable to apply to account due to incorrect routing number and or account number. We had already confirmed that all the routing and account numbers were correct- so the reason for the rejection was incorrect. That same day - sent another wire of $18000.00 which was delivered into my account on - -, 2016. I again called Ally Bank and spoke to another supervisor who took my information and gave me a case # -. He still could n't provide me with why the original transfer had rejected back to -. I also sent an email to Ally bank customer service yesterday ( - - ) and indicted that if I did n't get an answer today, I would write to the CFPB. As of the writing I 've received no reply. All I want to know as I 've asked Ally Bank repeatedly is what was the actual reason my money wire was rejected and for them to reassure me that It would not happen again. As I mentioned to Ally Bank I had to use money from other sources because the money was not in my account on - -, 2016. Please help get an answer. I 've received no help at all from their customer service or customer disservice in this case. Thank you for your help.