Ally Financial Inc. Bank Account Or Service Complaint

Ally Financial Inc. Bank account or service department,

Savings account Account opening, closing, or management Texas

-/-/-, I submitted a letter to close my account with Ally Bank. -/-/-, having not yet received a check, I called to understand status on - -, 2016. They said they mailed the check and would need to reissue a new check. Given the amount ( over $190000.00 ), I asked them to expedite whatever paperwork was necessary. On - -, I had still not received any paperwork, so again called. They said they had not done anything as a result of my original request, but would send paperwork via email. Since I was traveling, I did not have access to a printer and the paperwork " expired '' after 8 hours. The access to the paperwork was laborious at best as it was sent through a secured site. On - -, I called Ally Bank again ( spend another 30 minutes on the phone ) and they again indicated they would send out paperwork which would need to be notarized. They also indicated they had not yet cancelled the check. A few questions : 1 ) Why did they not immediately cancel the check on - - when I originally notifified them the check had been lost?


3 ) Why does the paperwork expire after 8 hours so the consumer can not get access to their funds. Since I was traveling, this delayed me yet another 2 weeks? 4 ) Why does the paperwork have to be notarized and why does it have to be sent through a secured site. On - -, the check had not been cashed, so I do not understand why this level of difficulty in getting access to my funds. 5 ) Are they making the process inordinately difficult in order to keep my funds, in hopes - - not be relentless enough to spend hours on the phone, find a notary, decode a difficult and confusing software to access the paperwork and hope that they expedite my check and actually deliver it this time. I work in financial services, and take the CFPB very seriously. I have never made a complaint, but this situation has been so aggregious and so consumer unfriendly, I thought it important to bring it to your attention. I would appreciate any help you can give me to expedite this matter to a close for me and as importantly to provide Ally guidance on how to treat consumers in the future.