Savings account Account opening, closing, or management
Ally Financial Inc. Bank account or service department,
Savings account Account opening, closing, or management Tennessee
On - -, 2016, I wired $420000.00 in my Ally Bank account. The Federal Reserve Receipt for this wire, -, clearly dates receipt of the funds by Ally Bank as occurring on - -. I contacted Ally Bank by telephone at - EDT - - and again at - EDT requesting that the funds be booked into my account on -/-/- to prevent the loss of one day 's interest on the funds. On both calls, I was told the Bank could not locate the funds despite having been given the Fed Reference Number. The funds were subsequently booked into my account - -, resulting in the loss of interest in the amount of $11.00. To date, Ally Bank has refused to credit my account for the day 's loss of interest, despite evidence that the Bank received the funds on - -. I filed a similar complaint against Ally Bank, Complaint # -, for delaying by two days an Automated Clearing House transfer of $150000.00 which occurred on - -, but was not booked into my account until - -, resulting in the loss of interest in the amount of approximately $8.00 It is clear that Ally Bank is engaged in a pervasive scheme to defraud its ' customers by intentionally delaying booking the transfer of funds into its ' customers accounts in order to avoid having to pay interest on those funds. The savings to Ally Bank, and the loss to customers, is considerable given the number of fund transfers that occur over a long period of time.
Ally Financial Inc. customer in Tennessee
Apr 01, 2016
* Source: CFPB Complaint Database
Ally Financial Inc. response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.ally.com |
Phone | 704-444-7824 |
[email protected] | |
Address | P.O. Box 380901 Bloomington MN 55438 |
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