Review and analysis of over 9 complaints against ACS Education Services
ACS Education Services consumers have reported over 9 official complaints related to Trouble with how payments are handled. Out of the 9 consumer complaints against ACS Education Services, 22% were disputed by the consumer (i.e. the consumer was not happy with how ACS Education Services responded to their complaint) and 89% were processed in a timely manner. 0% of consumer complaints against ACS Education Services resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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ACS Education Services Student loan dealing with my lender or servicer trouble with how payments are handled November 16, 2016 - I have been paying my student loan through ACS Education Services for 10 years. Never missed a payment, and have never been late on a payment until recently because we are going to pursue legal action. My principal balance has increased instead of decreased. All my payments are mostly applied to the interest and not the principal balance. I am on a FI-ED rate plan but the interest seems to be variable and calculated by which day i pay. ACS is saying i owe more than what i originally took my loan out for. How is that possible? In the end they want me to pay DOUBLE what my original loan amount w... |
ACS Education Services Student loan dealing with my lender or servicer trouble with how payments are handled June 3, 2016 - I received negative scores on my credit due to communication errors by the lender ( University - Pennsylvania ) and the servicer ( -, a division of - - ). I made a payment to the servicer - - but they failed to credit this - account and gave a negative credit report that severly hurt my credit score. The - website managed by - that I traditionally used to make payments was not working, and I was directed to make a payment over the phone. When I made the payment over the phone they failed to credit the right accounts, and I was reported to the credit agencies as 30 da... |
ACS Education Services Student loan dealing with my lender or servicer trouble with how payments are handled May 2, 2016 - I have a private student loan from ACS and have experience several issues and inconsistencies when paying for my student loan. First, I do not deal with ACS directly but with an establishment called - -. - - automatically debits from my debit card for payments to the ACS owned loan. As much of an convenience this sould be, - - has failed to debit my account for payment on several occasions. When this occurred I was never notified the account was past due until 30 to 60 days with a phone call from a representative from - -. However, if it was 30 days late instead of aski... |
ACS Education Services Student loan dealing with my lender or servicer trouble with how payments are handled April 20, 2016 - So much of my payments go towards interest rather than principal. At times, when I would pay more than my required monthly minimum, that extra money went directly towards interest. The first year and a half that I began paying ( 2011 ), all of my payment went towards interest and nothing went towards the principal. Is that normal? ... |
ACS Education Services Student loan dealing with my lender or servicer trouble with how payments are handled April 12, 2016 - I made a payment to the loan service, ACS, but it was not applied to my account and they reported a delinquent payment to the credit agencies. Now my credit is almost below -. I have had issues with this loan servicer for over 4 years. Their website does not work, and so I made a payment over the phone but it looks like the payment not applied correctly. ... |
ACS Education Services Student loan dealing with my lender or servicer trouble with how payments are handled February 26, 2016 - Called on -/-/16 for a payoff amount on - loans serviced by - and was quoted an amount which I paid that day. Payment was posted -/-/16. Called back to verify that loans were closed and was informed that - loans were still open. The loans that were open were the loans with the highest interest rate. Billing statements had a preprinted notice that any additional amount paid would go to the highest interest accounts first. Called back to ask about why loans were still open and was told that - loans were over paid. Had I NOT called and asked, I would have had - opens th... |
ACS Education Services Student loan dealing with my lender or servicer trouble with how payments are handled February 4, 2016 - ACS has been applying my entire monthly payment only to interest and allocating - to the principal. ... |
ACS Education Services Student loan dealing with my lender or servicer trouble with how payments are handled January 18, 2016 - ACS will not apply my payments equally to each of my loans. When I make a payment by check, they only apply the payment to - loan, and the other remains past due. I then have to call them and go through, what is often, a lengthy, frustrating process, consisting of multiple calls to get the payments applied. I have paid $1200.00 since - and - of my loans is 65 days past due. I can not get them to apply the payments properly. ... |
ACS Education Services Student loan dealing with my lender or servicer trouble with how payments are handled December 17, 2015 - This is related to a previous request, Case number : -. Based on the success of my previous request. I have requested that my co-borrower be released from my loan. ACS stipulates that I must make 24 consecutive payments for this to occur. However, since my payments were misapplied, ACS is not showing that I meet the stipulation. If my payments are adjusted correctly and the overage balances are moved forward, I believe I meet the requirement for the co-borrower to be released. I would like to see a full audit of my account and payments, along with the stipulations of my loan, to have my... |