ACS Education Services Student Loan Complaint

ACS Education Services Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled Texas

Called on -/-/16 for a payoff amount on - loans serviced by - and was quoted an amount which I paid that day. Payment was posted -/-/16. Called back to verify that loans were closed and was informed that - loans were still open. The loans that were open were the loans with the highest interest rate. Billing statements had a preprinted notice that any additional amount paid would go to the highest interest accounts first. Called back to ask about why loans were still open and was told that - loans were over paid. Had I NOT called and asked, I would have had - opens that were open with the highest interest. I should not have had to call and make this correction because of your poor systems.