Review and analysis of over 120 complaints against TransUnion
TransUnion consumers have reported over 120 official complaints related to Account terms and changes. Out of the 120 consumer complaints against TransUnion, 11% were disputed by the consumer (i.e. the consumer was not happy with how TransUnion responded to their complaint) and 100% were processed in a timely manner. 6% of consumer complaints against TransUnion resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 18% resulted in non-monetary compensation.
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TransUnion Credit reporting credit monitoring or identity protection account terms and changes February 5, 2016 - Transunion misled me when I was trying to access my credit report. It signed me up for their credit monitoring service when I thought I was getting my free credit report. They also did not provide a way to cancel the service online. I was ultimately charged $1.00, and had to call them to cancel the service. Had I not called to cancel they would have significantly increased the payments. Their website service is deliberately misleading. ... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes January 5, 2016 - I recently bought a home. I went on line to the - reporting agencies for my free credit reports. I found the sites difficult to navigate and before I was through, I had become a member of both - and TransUnion. I was afraid to tamper with the process, so I kept the memberships in effect until now. I was able to terminate my membership with - without difficulty, but have found the TransUnion website to be very opaque about the process. It looks like I have to call a phone number during working hours to be able to terminate my membership. That is not right. I should not have been direct... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes December 21, 2015 - I fell for TransUnion Interactive 's Credit Report and Monitoring offer of a $1.00 trial, only to discover that there was no usable information included ( like my credit report ). For that, I had to sign up for another $ -, which I did, naturally with the understanding that I would have full access to all three bureaus ' reports for 30 days. Not only were these SIGNIFICANTLY limited versions of my credit reports ( compared to the free reports from all three agencies I obtained a month ago ), making comparison all but impossible, I learned today that you ca n't actually access them for 30 ... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes December 17, 2015 - Was a victim of identity theft, someone opened an account, in another state, with - using my name & my ss # on -/-/2015. On that very same day happens to be the very same day I last logged in and obtained my credit report from free credit report -. The issue with - has been corrected and they have supplied notice via email attached. I was taking the further step of installing credit freezes, starting with TransUnion. On the TransUnion web site they indicate as a victim of ID theft I was entitled to placing a freeze though their site free of charge as a victim residing in Mi. I w... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes December 2, 2015 - recently, transunion made a reccomendation on my credit file not sure if they benefit from people getting new accounts or not .any way there reccommendation was for me to transfer my - credit card - saying it would save me money .there was no way for me me to check who the bank was i assumed cause they reccommended it that they researched it .after opening new card i go to transfer my balance they contacted me saying they we 're unable to transfer from one - to another .i could n't close the account because it would hurt my account i called trans union - call told guy hoping he was... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes October 1, 2015 - A few months ago I signed up with Transunion for what was represented as service for credit monitoring and credit score tracking. It was promoted as costing $1.00. Subsequently I learned that there was a monthly charge of $17.00. I became aware of the charge in the last two months but it has been billed to my card for the last 5 months, according to TransUnion. On - -, 2015, I called and cancelled the service. When I was waiting to speak with a supervisor about getting a refund on charges billed, Transunion ended the call. I believe TransUnion is engaging in an unfair, deceptive, and... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes August 4, 2015 - I applied online for a car loan and was directed to a website listed below that stated I had to submit my information for a credit check. The website was recognizable as Transunion, so I believed it to be reputable. However, after entering my credit card information ( which appeared to be required to prove identity ) no information or indication was made that I was signing up for a monthly service of $ -. My card was then charged $1.00 which I was also not made aware of and subsequently 7 days later another charge for $17.00. While the service itself may not be a scam, the fashion of no... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes July 6, 2015 - I had requested my credit report from Trans Union after a mortgage company claimed that all - of my reports were very negative. Since I had a score in the - just a month ago, I knew there was a problem and wanted to find out what was going on. I had to pay $1.00 to Trans Unionand I saw the report and my FICO score online ( which was in the - ). The next day, I received an e-mail from then stating that the $1.00 enroled me into a credit monitoring service and if I did n't opt out in - days they would deduct $17.00 from my checking every month! I had reported a similar problem ... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes July 6, 2015 - I signed up for transunion and - credit monitoring services. I disputed all negative items on my report and many were updated and removed. I also had bankruptcy from 2008 fall of my report during my membership. All of these positive changes in my credit file had me elated. However, my score on all my reports nevertheless decreased. In - case over - points. I am not sure if this is a marketing scheme to keep customer enrolled in membership programs to improve their scores. However, it seem quite suspicious that negative items can be removed from a report and a credit score can signific... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes July 4, 2015 - On - -, 2015 morning, I received a phone call ( - ) - -. He told me that he was an employee who works for government. He knew all my information such as my driver licence number, my address, how old I am, that made me believe that he is a government. He notified me that I was offered to get - dollars due to I am on the way become - and I had clean background, but I need to send him - dollars for the service. On that day, he handed the phone call to another person ( - - ) and another phone number ( - ) - -. - told me I need to send her money by cash by ... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes July 1, 2015 - -/-/15 I wanted to check my credit reports with all - agencies. Trans Union was contacted regarding the differences in the number reported by them that varied as much as - points from - sources. I contacted them. They said they do not get or give numbers to other companies but rather send the Credit Report & that company does its own analysis. This is NOT what they say in their advertising or even on their reports. If they are not supplying the number that they - in this case Trans Union arrived at, then their advertising and representation is misleading and fraudulent. I not on... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes June 14, 2015 - I have - complaints about all - major credit bureaus ( -, - and Trans Union ), that show they are not taking the proper precautions to protect individual 's identities, and have practices that cause consumers who have been victims of identify theft to pay for services that they are entitled to get for free. 1 ) All - are using very outdated SSL security on the websites that one must use to enter social security information, which means an unsophisticated attacker can easier capture SSNs in transit. 2 ) In order to get a free credit freeze when consumers who have proof of identit... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes June 9, 2015 - I would like to put a freeze on my - year old 's SS #, but the current methods make this unbearably difficult. As I understand it, I have to physically send copies of his birth certificate, SS card, and various other forms of ID for him and me, to each of the - credit bureaus to - find out if there is currently any fraudulent activity on his account. Then, once I receive these in the mail, I have to go through the same process again with all the same attachments, to place the freeze for all - agencies. Luckily I live in GA, and I understand there is no fee for a freeze in my state ... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes April 3, 2015 - I was linked to the Transunion website when I inquired about a free credit report. My understanding is that Vermont residents are entitled to - free credit report per year. The only membership portal I saw when I linked to site was apparently for a 7 day trial for $1.00. It was not made clear that this was the incorrect portal for the free credit report. I was charged for membership services that I did not ask for. I contacted customer service and was told that their policies are very clear and that the charges are nonrefundable. During the call, I was offered a free month and a reduced p... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes April 3, 2015 - I was linked to the Transunion website from a free credit report site and enrolled with the company under the belief that I was giving them my information to obtain my free credit report. It was not made clear that there was any distinction between the free report service and the membership option, as there is only - portal. I discovered I was being charged $17.00 per month for services I did not ask for and contacted customer service. I was told that it is quite clear that the free report is through a different website and that there was no option for a refund. The representative then of... |
TransUnion Credit reporting credit monitoring or identity protection account terms and changes March 27, 2015 - After 3 hours of - communications with - different TransUnion Consumer Fraud Special Agents '' I am at wits end trying to understand how any parent in Virginia can possibly have the required documentation to enable a minor 's credit freeze. I am attempting to freeze the credit file of - of my minor children.The following block of information details the elusive documentation in question : - of the following qualifying documents indicating that the requestor has Proof of Authority of the named individual : - Court Order- Power of Attorney ( not applicable for NY or T- residents ) -... |