Travelex NY, Inc. consumers have reported over 3 official complaints. Out of the 3 consumer complaints against Travelex NY, Inc., 0% were disputed by the consumer (i.e. the consumer was not happy with how Travelex NY, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Travelex NY, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Fraud or scam | 1 | 0% |
| Incorrect exchange rate | 1 | 0% |
| Managing, opening, or closing account | 1 | 0% |
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Stop CallsTravelex NY, Inc. Prepaid card fraud or scam March 14, 2016 - When going into a -bank branch to get - for my minor daughter to take to - last summer, the Bank teller aggressively sold me ( successfully ) a reloadable Travelex cash card ... Stating that I could get the card in my name and give it to my daughter for her solo travels in -. Teller stated that if my daughter lost card.. Another would be sent to her.. Also that card could be reloaded and used at many locations legally and it was the safest way to go. After buying and loading the card, I called " multi currency cash passport '' company to get details on usage. Cash Passport told me ... |
Travelex NY, Inc. Prepaid card managing, opening, or closing account March 12, 2016 - This is a pre-paid Travelex Mastercard which was issued as a travel card to provide - while I was traveling. Card Number : - There is an outstanding pre-paid balance on the card of $400.00, but when I asked the bank to close the account, and refund the balance, I was told by a representative of the bank that they no longer honor these cards. The expiration date on the card is -/-/-. Two months ago, I spent about an hour on the phone with a representative of the bank ( " - '' - employee number - ) at the ( - ) number -. Initially she told me that she could talk to t... |
Travelex NY, Inc. Other financial service incorrect exchange rate October 8, 2015 - Returning to the - I exchanged - at the Travelex - at the - - Airport. The buy exchange rate posted was - - $ per -. Rather than multiply that rate times - ( - - - = $230.00 -, the person at the counter divided - - = $210.00 -. I was shortchanged $19.00. I recognized this at the time ( I am an - so I know these things ) but did not say anything because I had to catch a tight flight connection. My suspicion is that the person at the desk or her manager or maybe even the company does this routinely as a scam. ... |