Travelex NY, Inc. Prepaid Card Complaint

General purpose card Fraud or scam

Travelex NY, Inc. Prepaid card department,

General purpose card Fraud or scam Colorado

When going into a -bank branch to get - for my minor daughter to take to - last summer, the Bank teller aggressively sold me ( successfully ) a reloadable Travelex cash card ... Stating that I could get the card in my name and give it to my daughter for her solo travels in -. Teller stated that if my daughter lost card.. Another would be sent to her.. Also that card could be reloaded and used at many locations legally and it was the safest way to go. After buying and loading the card, I called " multi currency cash passport '' company to get details on usage. Cash Passport told me I would be " in breach of contract '' if I let my daughter use my card without me ( she is a minor, traveling solo ), and they would not replace it if stolen, lost or confiscated. Cash Passport mentioned that some merchants may confiscate her card. I returned to Travelex counter inside usbank and they were still aggressively selling Travelex card to parents of minors for the minor to use overseas ( I had to wait in long line and overheard same selling points


complaint today ). My concern is for these children traveling - with a cash card that is not replaceable if lost or stolen. This practice that Travelex is aggressively selling the cash passport card to parents that come to bank counter to get foreign currency.. And children are traveling solo overseas with a false sense of safety. I mentioned these concerns to Travelex manager - - - - - -, and she did not seem to understand my concerns..I would like Travelex to train there employees to not push this card on parents of minor children that come to the bank to change dollars to foreign currency. That is wrong. This is putting children in danger. Thank you

Travelex NY, Inc. customer in Colorado
Mar 14, 2016

* Source: CFPB Complaint Database

Travelex NY, Inc. response to complaint:
Closed with explanation

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