Travelex NY, Inc. Prepaid Card Complaint

Travelex NY, Inc. Prepaid card department,

General purpose card Managing, opening, or closing account Oregon

This is a pre-paid Travelex Mastercard which was issued as a travel card to provide - while I was traveling. Card Number : - There is an outstanding pre-paid balance on the card of $400.00, but when I asked the bank to close the account, and refund the balance, I was told by a representative of the bank that they no longer honor these cards. The expiration date on the card is -/-/-. Two months ago, I spent about an hour on the phone with a representative of the bank ( " - '' - employee number - ) at the ( - ) number -. Initially she told me that she could talk to the bank, but that she was sure they would not refund the balance. After much discussion she who told me that a " - '' would generate an email to me concerning the refund. I have had no contact from the bank since that call. I am asking that you contact the bank and determine why they are not honoring this card, or the outstanding balance owed to me.