United Security Financial Corp consumers have reported over 25 official complaints. Out of the 25 consumer complaints against United Security Financial Corp, 16% were disputed by the consumer (i.e. the consumer was not happy with how United Security Financial Corp responded to their complaint) and 96% were processed in a timely manner. 12% of consumer complaints against United Security Financial Corp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 20% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Loan servicing, payments, escrow account | 15 | 13% |
| Loan modification,collection,foreclosure | 6 | 17% |
| Settlement process and costs | 2 | 0% |
| Communication tactics | 1 | 0% |
| Credit decision / Underwriting | 1 | 100% |
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Stop CallsUnited Security Financial Corp Mortgage loan servicing, payments, escrow account March 17, 2017 - My complaint is the following ; I refinanced my VA Mortgage in -/-/- with United Security Financial. -/-/- I had to file Chapter - Bankruptcy due to a divorce and placed on a 36 month payment plan. In -/-/- United Security sent my VA Mortgage to - to act as their servicing agent. United Security was notified of the bankruptcy through legal means and was given the opportunity to file with court for any monies owned to them. United Security filed for a single missed payment and received their funds through my appointed bankruptcy trustee. In or about -/-/- I completed m... |
United Security Financial Corp Mortgage settlement process and costs July 2, 2016 - that I can get resolution to a misrepresentation of myself by my former company United Security Financial Corp. I do not know the complaint ID, nor was I privy to any of the dates that this complaint was submitted but I was informed that a CFPB complaint was issued against United Security Financial Corp by a borrower named - -. The complaint was in reference to a refinance that I was the loan officer on. I have since discontinued my employment with them. - - issued her complaint due to United Security Financials unwillingness to provide payment for an appraisal that was promised ... |
United Security Financial Corp Mortgage settlement process and costs June 16, 2016 - I recently applied for and received a mortgage through United Security Financial Services. In the process my loan was changed from FHA, that 's what the disclosures I have say, to conventional and the interest rate seemed to change weekly. Each time it changed the costs would also change and I never knew what they were and could n't get updated forms from them. The loan process dragged on for months with constant changes and no answers. We finally closed after they made me pay my car lease off but they over paid the loan to - and was told I was just out of luck. Luckily I got the extra mone... |
United Security Financial Corp Mortgage loan servicing, payments, escrow account May 27, 2016 - I believe I am on the -. mort. co., in other words it has been sold twice. The current alleged owner has hired a bill collector, a so called mort. servicing corp. to manage my mort.. I have been waiting since -/-/2015 for the former mort. co. to sign my insurance claim check over to me. I finally received an insurance check made out to me & the former mort. co. with a signature on it. I do n't know if I can deposit it or not but I will find out tomorrow. I think they want me to endorse it & send it to them which I am not going to do. To put it bluntly, I do n't trust them. If I sign i... |
United Security Financial Corp Mortgage loan servicing, payments, escrow account April 11, 2016 - My mortgage loan servicing has changed too many times. My former company, whom I hate, ( United Security Financial Corp/- ), sent me a letter informing me that - - - - will now collect my payments. United Security / - - will no longer accept my payments as of - -. Today is - - and I have not received anything from - notifying my of the changes let alone the terms or anything else. While I am happy to leave United Security / - - because they charged me two whole months worth of mortgage payment and still left $1500.00 unapplied for some unknown reason... |
United Security Financial Corp Mortgage loan servicing, payments, escrow account March 6, 2016 - This is my second CFPB complaint [ Case number : - ] regarding United Security Financial Corp 's mismanagement of my VA mortagage and now it appears that funds may have been embezzled. My account is payed electronically every month by - - and has NEVER been late or missed. - is their mortgage servicing agent ; and even though I have brought this to their attention directly, they have continued to harass me for early payments after the above referenced case was supposed to have been resolved. Now payments are being reported as " not made '' and balances are reported incorrectly in m... |
United Security Financial Corp Mortgage credit decision / underwriting March 5, 2016 - My husband - and we 're looking to obtain a mortgage through United Security Financial out of Utah. We first refinanced our home and then after we started working on the process of obtaining a new mortgage for our upcoming move. We had a closing date set for - -. We were told our final condition was showing that we would be renting our current home ( along with a few others that we satisfied ) and that they needed to see a lease agreement. This was provided. Fast forward to Thursday - - I get told they laid off an entire office, the office that was handling our mortgage. After t... |
United Security Financial Corp Mortgage loan servicing, payments, escrow account November 17, 2015 - I refinanced my V.A. home -/-/- under the -. hybrid ARM. The United Security Financial Corporation or - - sent me a notice yesterday. They said under my contract my rates could increase to $1000.00 according to my closing documents. Interest rates have begun to show a sign of increasing. I feel this is a deceptive practice. The rules with the -. hybrid ARM are clear. My interest rate is locked in for 3 years. The rate can never increase any more than 1 percent per year. The rate can never go up over 5 percent. My initial rate was 1.75 %. My rate is subject to change on -.... |
United Security Financial Corp Mortgage loan modification,collection,foreclosure October 21, 2015 - We have a loan through United Security Financial being serviced by - -. We are under a VA loan and are currently trying to sell our home, in Virginia. Our appraisal was for $160000.00 and they are refusing our current offer for $160000.00 and refusing to utilize the VA short sale procedures. Our house has been on the market for over a year and this is the only offer we have had. They are refusing to accept the offer and want to net more money, even though they will be able to get at least $48000.00 from the VA ... |
United Security Financial Corp Mortgage loan servicing, payments, escrow account October 9, 2015 - I write this formal complaint against a loan lender company named, - - Mortgage, -. I believe it is subsidiary of United Security Financial Corporation, - -, IL. This is regard to a dispute that has since occurred from - of this year, 2015. They are the company that finances our 30 years fixed rate FHA Loan. Prior to this company, we had -., located in - -, IL. - sold our loan to - - at the beginning of - of 2015. Prior to becoming a part of - -, we never missed our monthly payments. Attached, you will see payments ' history with - while servicin... |
United Security Financial Corp Mortgage loan modification,collection,foreclosure September 11, 2015 - We asked the bank for net proceeds requirement. They told us an offer of $25000.00 with net proceeds of $ -. We received an offer of -. They reviewed and at the last minute before the foreclosure postponed. They waited 3 weeks and then they countered back at a previous amount of - reducing commission to 3 % split between - agents. The national standard for a short sale is 6 % total commission. This has been going on for 2 1/2 years. They keep changing their requirements as soon as we have an offer that meets their demands. They are force placing a foreclosure on an - serviceme... |
United Security Financial Corp Mortgage loan modification,collection,foreclosure September 11, 2015 - We asked the bank for a minimum net proceeds amount to determine if we could find a buyer. The bank told us on - that acceptable net proceeds of $230000.00 were required. We provided an offer to avoid the foreclosure. the investor then, after reivew for one week change their mind and now want an additional $7500.00 above the offer and to reduce commission to 3 % for - agents to split. The short sale national protocol is 6 % between - agents. We reduced the commission to 5 % split between - agents to try to make this offer work. This was the highest offer received in 2 years on ... |
United Security Financial Corp Mortgage loan servicing, payments, escrow account September 10, 2015 - My mortgage for my rental home was sold by - Mortgage to United Security Financial in - of this year ( 2015 ). We are in the military and had recently moved to another duty station. Unfortunately, I had n't updated my address on their website and missed that notification. I was not notified by email or through the secure messaging system on their website. I kept sending my loan payments to - each month on an auto bill-pay. They sent the first - payments to the new company, but stopped at that point and instead starded sending them to the address they had on file ... for 3 months af... |
United Security Financial Corp Mortgage loan modification,collection,foreclosure July 2, 2015 - My husband and were in the middle of a short sale when we received notice that our home was in auction, soon after we received another letter stating that we had to move out due to out home being sold. Horribly upset since the bank would not except ANY offers we had and a short sale VS forclosure is a little better but WHAT DO YA DO! No choice we moved. A while Later went to get a car only to find out that the forclosure is still showing open? = higher intrest. I have spoke to United security Financial several times who referred me -, LLOOONNGGG story short ending up full circle every time!... |
United Security Financial Corp Mortgage loan servicing, payments, escrow account May 22, 2015 - In the beginning of -, my mortgage was transfered to United Security Financial Corp, aka : -. Since then, when I receive a statement, the payment sent is applied wrong. I have called them several times, talking with persons who seem unconcerned with customer satisfaction. Recently ( -/-/15 ), I called and spoke with - about the unapplied '' funds which on the payment coupon is specifically stated as extra to principal or escrow. I was on hold for a while and finally asking what was taking so long only to be told : I 'm trying to get someone to help me with this '' After some t... |
United Security Financial Corp Mortgage loan servicing, payments, escrow account April 29, 2015 - Monthly mortgage payment was increased by $17.00 so called United Security Financial to ensure they got the difference. Representative said she could take the payment over the phone and would waive the $9.00 fee. ( yes 9 dollars ). Contacted USF several times in the past 2 months on this issue and still not refunded. ... |
United Security Financial Corp Mortgage loan servicing, payments, escrow account April 29, 2015 - United Security Financial is the most deceptive company I have ever dealt with. I have had to contact them about - times in the past - months. Seldom do I get a call back, never do I get a voice mail, they blame there sub-servicing company - - and have me contact them directly. My latest issue is that I paid my - -/-/2015 payment on there web site over a week ago ( - ) and yet it does not appear as paid online and the money has not be drafted from my credit union. I called USF and talked to - - on - to inform them of the problem. He indicated he would look into it ... |
United Security Financial Corp Debt collection communication tactics called outside of 8am-9pm April 23, 2015 - United Security Financial Corp continues to call us - and - times a day re guarding our mortgage. They also keep calling up at - when we 've told them - times we live in California. We 've asked them to stop called so frequently as we are getting together the paperwork requested. ... |
United Security Financial Corp Mortgage loan servicing, payments, escrow account April 9, 2015 - United Security Financial Corp has selected - '' to service our VA mortgage after years with another firm. We are paid by the govt every - of the month and have been making an electronic payment from our bank on this date throughout the term of the loan. We have NEVER missed or late on a payment. Their agent, -, has now initiated debt collection calls on the - and informed us that they will continue to harass us on the - of every month hereafter. ... |