United Security Financial Corp Mortgage Complaint

United Security Financial Corp Mortgage department,

Other mortgage Loan servicing, payments, escrow account California

My mortgage for my rental home was sold by - Mortgage to United Security Financial in - of this year ( 2015 ). We are in the military and had recently moved to another duty station. Unfortunately, I had n't updated my address on their website and missed that notification. I was not notified by email or through the secure messaging system on their website. I kept sending my loan payments to - each month on an auto bill-pay. They sent the first - payments to the new company, but stopped at that point and instead starded sending them to the address they had on file ... for 3 months after that. My bank has a widget on their website that tells me my credit score, and I wondered why it was dropping. I previously had excellent credit ( - ) and it was tanking ( now - ). We received a phone call from the new company requesting our updated information but I did n't feel comfortable sending my personal info without checking with the company with which I was in business. I got onto the - website and saw that my last received loan payment was 7 months


ways. A few days later I received - checks refunded from - from the - latest months ( but nothing from the - checks sent to my old address ) and a response stating that the sell-off had taken place. I had been paying my mortgage to - for 7 months after it was sold unaware of the problems developing. I called the new company to make it right and was told I needed to pay the entire balance owed before I could continue to pay my monthly payments. They had already begun consulting with foreclosure attorneys and also fined me $310.00 for those services, which they also required me to pay at that point to prevent further losses. I payed the overdue amount from my savings, along with the attorneys fees. Today, - - 2015, I 've received a letter from United Security Financial stating that my - -, 2015 payment is overdue and now I owe them $77.00 in late fees. My payment that is due in the future is overdue?! I have emailed - to request the - lost checks be re-sent to my new address and that the money I was charged in attorney 's fees be refunded and am now awaiting their response. I 've realized why my credit score was tanking : An incorrect address and a company that did n't care enough to contact me through other means at their disposal. All the while I was paying them monthly, on time and in full. They have insulted my character, and have cost me money.