United Security Financial Corp Mortgage Complaint

United Security Financial Corp Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

In the beginning of -, my mortgage was transfered to United Security Financial Corp, aka : -. Since then, when I receive a statement, the payment sent is applied wrong. I have called them several times, talking with persons who seem unconcerned with customer satisfaction. Recently ( -/-/15 ), I called and spoke with - about the unapplied '' funds which on the payment coupon is specifically stated as extra to principal or escrow. I was on hold for a while and finally asking what was taking so long only to be told : I 'm trying to get someone to help me with this '' After some time, he asked me how I wanted my other overages '' applied. ( I pay extra each month to either escrow or principal ) When I asked how much monies we were talking about, I was put on hold yet again. After - minutes I hung up. This is my mortgage, my home. I feel that my mortgage servicer is not being competent in servicing my loan and would like someone to look into it 's practices. The address I have been sending my on time '' payments to is : - - -, IL -. I would appreciate any correspondence from cfpb. Thank You.