Academy Mortgage consumers have reported over 33 official complaints. Out of the 33 consumer complaints against Academy Mortgage, 36% were disputed by the consumer (i.e. the consumer was not happy with how Academy Mortgage responded to their complaint) and 97% were processed in a timely manner. 9% of consumer complaints against Academy Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 24% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 14 | 43% |
| Loan servicing, payments, escrow account | 9 | 22% |
| Settlement process and costs | 6 | 33% |
| Credit decision / Underwriting | 4 | 50% |
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Stop CallsAcademy Mortgage Mortgage credit decision / underwriting May 27, 2016 - We submitted a refi application to Academy Mortgage in -, Texas the beginning of - 2016. To date, the company STILL CAN NOT give us a closing date and said the appraisal company is not being responsive. It has been almost 90 days ... .90 DAYS! As of this writing no one at the mortgage company will give us any information on when. They have had our information all this time, and each month we keep submitting updated statements, payroll stubs and the same paperwork as the original. It 's like they lose it and start all over again each month. All the assistant there is saying now is it is h... |
Academy Mortgage Mortgage application, originator, mortgage broker May 25, 2016 - 1. My personal financial information including my tax returns, bank statements, and payroll stubs were sent to my real estate agent from my mortgage broker without my consent. 2. I did not receive my loan estimate for over 3 weeks after I applied for the loan 3. Was informed in an email that I had loan approval from the broker then later informed that the investor had never received any documentation to determine loan approal. This was discovered 4 days before scheduled closing. 4. The broker has misplaced or lost my personal documents 3 times and is now requesting it be sent a fourth time. ... |
Academy Mortgage Mortgage application, originator, mortgage broker May 3, 2016 - -/-/- I started looking for a home to purchase in -, GA. I was pre approved for $180000.00 found a home packed up a - and drove down to -. This entire process took place by email, phone, and by mom on my behalf who live in -. Gave $1000.00 in earnest money to my realtor. Once I got to - I never closed but I also was't denied. I was in limbo I was told that if i got denied on my part I would n't get any money back. If it was their fault I would get $750.00. - this day I have n't gotten a straight answer from the lender or the realtor. ... |
Academy Mortgage Mortgage application, originator, mortgage broker March 21, 2016 - We went to our mortgage loan officer that we have used for all of our loans and as we were talking to him about the loan he told us because we wanted to build with - his company Academy Mortgage would make us use a different loan officer. That we could not use who we wanted but who they wanted us to use in their company. We feel that that is not right and that we should be able to use someone we trust. ... |
Academy Mortgage Mortgage application, originator, mortgage broker February 17, 2016 - I contacted -, a company who provide services to mortgage lenders and mortgage companies, on Monday, - -, - regarding their unauthorized hard hit inquiry on my credit report. - stated that they received authorization on - -, - to pull my credit from Academy Mortgage Corporation. I did not authorize or give my consent for either company to pull my credit. I did not apply for a mortgage with either company. ... |
Academy Mortgage Mortgage application, originator, mortgage broker September 28, 2015 - We are in the process of building a - - home. The affiliated lender with the builder is Academy Mortgage. Because the builder offered $ - towards closing costs if we used Academy Mortgage, we went with them. We have been incredibly disappointed in their customer service and they have violated a number of laws. Please see below:1. We, the borrowers, never received a Good Faith Estimate, '' which is required by law to be provided within 3 days of loan initiation and within 3 days of closing if there is a change to that document. To date, we have NEVER received a Good Faith Estimate. ... |