Academy Mortgage Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Academy Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Utah

We went to our mortgage loan officer that we have used for all of our loans and as we were talking to him about the loan he told us because we wanted to build with - his company Academy Mortgage would make us use a different loan officer. That we could not use who we wanted but who they wanted us to use in their company. We feel that that is not right and that we should be able to use someone we trust.

Academy Mortgage customer in Utah
Mar 21, 2016

* Source: CFPB Complaint Database

Academy Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Academy MortgageComplaint HistoryComplaints6/201212/20139/201410/20142/20153/20156/20157/20159/20152/20163/20165/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Academy MortgageApplication, originator, mortgage broker92.9%7.1%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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