Academy Mortgage Mortgage Complaint

VA mortgage Application, originator, mortgage broker

Academy Mortgage Mortgage department,

VA mortgage Application, originator, mortgage broker Maryland

-/-/- I started looking for a home to purchase in -, GA. I was pre approved for $180000.00 found a home packed up a - and drove down to -. This entire process took place by email, phone, and by mom on my behalf who live in -. Gave $1000.00 in earnest money to my realtor. Once I got to - I never closed but I also was't denied. I was in limbo I was told that if i got denied on my part I would n't get any money back. If it was their fault I would get $750.00. - this day I have n't gotten a straight answer from the lender or the realtor.

Academy Mortgage customer in Maryland
May 03, 2016

* Source: CFPB Complaint Database

Academy Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Academy MortgageComplaint HistoryComplaints6/201212/20139/201410/20142/20153/20156/20157/20159/20152/20163/20165/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Academy MortgageApplication, originator, mortgage broker92.9%7.1%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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