Resources for resolving common issues with Academy Mortgage products and services
You can reduce the number of unwanted calls from Academy Mortgage you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
Academy Mortgage Mortgage credit decision / underwriting May 27, 2016 - We submitted a refi application to Academy Mortgage in -, Texas the beginning of - 2016. To date, the company STILL CAN NOT give us a closing date and said the appraisal company is not being responsive. It has been almost 90 days ... .90 DAYS! As of this writing no one at the mortgage company will give us any information on when. They have had our information all this time, and each month we keep submitting updated statements, payroll stubs and the same paperwork as the original. It 's like they lose it and start all over again each month. All the assistant there is saying now is it is h... |
Academy Mortgage Mortgage application, originator, mortgage broker May 25, 2016 - 1. My personal financial information including my tax returns, bank statements, and payroll stubs were sent to my real estate agent from my mortgage broker without my consent. 2. I did not receive my loan estimate for over 3 weeks after I applied for the loan 3. Was informed in an email that I had loan approval from the broker then later informed that the investor had never received any documentation to determine loan approal. This was discovered 4 days before scheduled closing. 4. The broker has misplaced or lost my personal documents 3 times and is now requesting it be sent a fourth time. ... |
Academy Mortgage Mortgage application, originator, mortgage broker May 3, 2016 - -/-/- I started looking for a home to purchase in -, GA. I was pre approved for $180000.00 found a home packed up a - and drove down to -. This entire process took place by email, phone, and by mom on my behalf who live in -. Gave $1000.00 in earnest money to my realtor. Once I got to - I never closed but I also was't denied. I was in limbo I was told that if i got denied on my part I would n't get any money back. If it was their fault I would get $750.00. - this day I have n't gotten a straight answer from the lender or the realtor. ... |
Academy Mortgage Mortgage application, originator, mortgage broker March 21, 2016 - We went to our mortgage loan officer that we have used for all of our loans and as we were talking to him about the loan he told us because we wanted to build with - his company Academy Mortgage would make us use a different loan officer. That we could not use who we wanted but who they wanted us to use in their company. We feel that that is not right and that we should be able to use someone we trust. ... |
Academy Mortgage Mortgage application, originator, mortgage broker February 17, 2016 - I contacted -, a company who provide services to mortgage lenders and mortgage companies, on Monday, - -, - regarding their unauthorized hard hit inquiry on my credit report. - stated that they received authorization on - -, - to pull my credit from Academy Mortgage Corporation. I did not authorize or give my consent for either company to pull my credit. I did not apply for a mortgage with either company. ... |
Academy Mortgage Mortgage application, originator, mortgage broker September 28, 2015 - We are in the process of building a - - home. The affiliated lender with the builder is Academy Mortgage. Because the builder offered $ - towards closing costs if we used Academy Mortgage, we went with them. We have been incredibly disappointed in their customer service and they have violated a number of laws. Please see below:1. We, the borrowers, never received a Good Faith Estimate, '' which is required by law to be provided within 3 days of loan initiation and within 3 days of closing if there is a change to that document. To date, we have NEVER received a Good Faith Estimate. ... |