Academy Mortgage Mortgage Complaint

Conventional fixed mortgage Application, originator, mortgage broker

Academy Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Texas

1. My personal financial information including my tax returns, bank statements, and payroll stubs were sent to my real estate agent from my mortgage broker without my consent. 2. I did not receive my loan estimate for over 3 weeks after I applied for the loan 3. Was informed in an email that I had loan approval from the broker then later informed that the investor had never received any documentation to determine loan approal. This was discovered 4 days before scheduled closing. 4. The broker has misplaced or lost my personal documents 3 times and is now requesting it be sent a fourth time. 5. This is with Academy Mortgage in -, Tx Loan officer - - Branch Director - -.

Academy Mortgage customer in Texas
May 25, 2016

* Source: CFPB Complaint Database

Academy Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Academy MortgageComplaint HistoryComplaints6/201212/20139/201410/20142/20153/20156/20157/20159/20152/20163/20165/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Academy MortgageApplication, originator, mortgage broker92.9%7.1%Closed with explanationClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageApplication, originator, mortgage broker0.8%5.3%6.3%1.1%2.4%8.2%74.6%1.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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