Review and analysis of over 8 complaints against Citizens Financial Group, Inc.
Citizens Financial Group, Inc. consumers have reported over 8 official complaints related to Managing the loan or lease. Out of the 8 consumer complaints against Citizens Financial Group, Inc., 0% were disputed by the consumer (i.e. the consumer was not happy with how Citizens Financial Group, Inc. responded to their complaint) and 100% were processed in a timely manner. 25% of consumer complaints against Citizens Financial Group, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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CITIZENS FINANCIAL GROUP, INC. Consumer Loan managing the loan or lease April 21, 2017 - A loan was opened to purchase an - on installments thru - . - finances the phones via Citizens One. Order # - was placed on -/-/- with - . Due to issues activating the phone on - - I cancelled the order and - issued a full refund on -/-/- . Citizens One op ened an installment loan for the purchase amount. Loan # - and began billing my credit card for monthly installments. I was bill ed 3 consecutive months for a phone that was already fully refunded back in - . I was able to have payments stopped the end of - and... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease April 27, 2016 - In - of - I bought a new car. The dealer told me that I would be contacted by Citizen One ( then RBS Citizens ) about the exact amount of each monthly payment and about the exact date each payment would be due. Sometime shortly after that Citizen One sent me my first monthly billing statement. For the next 2 1/2 years Citizen One set a precedent and created an expectation by regularly sending me monthly billing statements. During that time I faithfully made each payment on time and, on several occasions, made monthly payments for several months in advance. For these reasons I relied on r... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease April 19, 2016 - I had a five year term car note with Citizens Bank. I paid off the loan early, making my final lump sum payment on - -, 2015. It has now been almost 5 months and Citizens Bank still has not issued me the title to that car. Therefore, I have not been able to register the car or sell it, as I do not have the title. Citizens Bank has been giving me the run around and various excuses as to why they have n't sent me the title. ... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease February 10, 2016 - I took out - separate loans through Citizens One Bank in -, - as part of - 's iPhone Upgrade Program. As part of the program I am required to submit banking or credit card information for automatic monthly withdrawals of the payments. I was incorrectly charged twice for my first scheduled monthly payment for - loans on -/-/-. I contacted Citizens One immediately to get this corrected and was promised a prompt refund but did not receive one until -/-/-. Once the refund was issued my account was immediately and incorrectly labeled as " Past Due ''. I again contacted Citi... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease January 29, 2016 - I have always made my loan payments on time, even recently sending a $1000.00 dollar principal payment. Today my husband and I have attempted to obtain the interest portion paid from - for tax purposes, however no one with the bank seems to be able to identify that dollar amount, and after requesting a payment history be mailed to us we were hung up on. We request the CFPB investigate whether this bank is appropriately applying payments according to the terms of contracts or simply making up their own rules as a financial institution. ... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease January 23, 2016 - I have a loan with rbs citizens bank. Their fees are ridiculous if you ever get behind in a payment they talk to you like - terrible customer service i tried to defer my car payment do to hardship they denied it i asked could they change my payment day later in the month they refused to. Two days before my loan was 2months behind i tried to pay for one month they refused to take my payment they demanded i pay for both months and a ridiculous reposession fee. My car was never repossessed they told me the fee was because they submitted it to be repossessed on top of these ridiculous late fees... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease December 21, 2015 - I have a car loan which I routinely pay on line. I paid - payment on -. A week or two later I received a late payment due from their collection dept. After a long conversation on the phone I finally convinced them that I was looking on the computer screen at my bank account and saw that they debited the money from my account on -. They supposedly saw what happened and said they would take care of it. Twu weeks later I received another letter from the collection dept. with more late charges. I called again and they said be patient and it will be corrected. Three weeks later I received ... |
Citizens Financial Group, Inc. Consumer Loan managing the loan or lease December 7, 2015 - My first payment was due -/-/15 and it was setup to come out on my credit card automatically. I logged in on -/-/15 and there was red letting telling me my account was overdue and I had the option to make a - time payment. I assumed the credit card transaction failed so I made a - time payment with my checking account information on -/-/15. I then went in and set up future payments to not come from my credit card but to come from my checking account automatically, because it appeared my credit card did n't work since it said I was past due. Well, - payments ended up ... |