Citizens Financial Group, Inc. Consumer Loan Complaint

Citizens Financial Group, Inc. Consumer Loan department,

Vehicle loan Managing the loan or lease Illinois

I have a loan with rbs citizens bank. Their fees are ridiculous if you ever get behind in a payment they talk to you like - terrible customer service i tried to defer my car payment do to hardship they denied it i asked could they change my payment day later in the month they refused to. Two days before my loan was 2months behind i tried to pay for one month they refused to take my payment they demanded i pay for both months and a ridiculous reposession fee. My car was never repossessed they told me the fee was because they submitted it to be repossessed on top of these ridiculous late fees i am current with my loan but for some reason they are still charging me late fees. I dont like to call them because they are so rude