Citizens Financial Group, Inc. Consumer Loan Complaint

Citizens Financial Group, Inc. Consumer Loan department,

Installment loan Managing the loan or lease Colorado

My first payment was due -/-/15 and it was setup to come out on my credit card automatically. I logged in on -/-/15 and there was red letting telling me my account was overdue and I had the option to make a - time payment. I assumed the credit card transaction failed so I made a - time payment with my checking account information on -/-/15. I then went in and set up future payments to not come from my credit card but to come from my checking account automatically, because it appeared my credit card did n't work since it said I was past due. Well, - payments ended up coming out of my checking account. The first payment cleared on -/-/15 and the second on -/-/15. I immediately contacted Citizens - on -/-/15 and explained that - payments came out and I would like for - payment to be credit back to me. The representative opened a " case '' and told me it could take up t0 15 days for my money to be returned. I waited until -/-/15 and contacted Citizens - again and asked why my money had not been returned. The representative could not


called it " MISCELLANEOUS CREDIT ACH RETURNED TO FED '' ) and the money was credited back to my checking account. I never received a call from Citizens - with a status but their system does reflect a returned payment on -/-/15. Now, here is where I 'm concerned and Citizens - has still failed to provide me with a clear concise answer. My bank account reflects the proper number of payments being made to Citizens - ; however, based on the " Payment History '' on their website I have shorted them - payment. Now, if you look at their " Transaction History '' I have made the proper number of payments. The last time I called Citizens - was on -/-/15 where I simply asked the representative if my account was current and in good standing. She could not tell me wither or not it was over the phone and again a - " case '' was opened up as a " complaint '' to have someone higher up call me within 2 days. It 's has been over a week now and not once over this entire situation has anyone at Citizens - contacted me in regards to my -, -, or - case. The phone representatives at Citizens - do not have adequate information to answer any questions and the " cases '' seem to vanish as soon as they are entered.