Review and analysis of over 99 complaints against BMW Financial Services
BMW Financial Services consumers have reported over 99 official complaints related to Managing the loan or lease. Out of the 99 consumer complaints against BMW Financial Services, 30% were disputed by the consumer (i.e. the consumer was not happy with how BMW Financial Services responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against BMW Financial Services resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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BMW Financial Services Consumer Loan managing the loan or lease June 1, 2016 - I entered into a lease with BMW financial services four years ago. shortly after signing my lease I noticed the payment date was incorrect, I went back to the dealership and completed the form to change the payment from the - to the - of the month. Over the course of my lease I have had continue problems with the payment coming out on the wrong date. I have completed the change of date form a number of times, I have made phone call after phone call, where I am assured it has been corrected and will not happen again. There have also been a couple times where they will take more then one p... |
BMW Financial Services Consumer Loan managing the loan or lease May 25, 2016 - During the week of - - I contacted BMW Financial Services to process a payment for -. I was out of the - and unable to connect to the internet to process it online. I requested that the representative ( I believe his name was - but can not recall ) activate - since I am currently traveling out of the - for work. He explained that I could do it online but I specified that I did not have access to the web. He confirmed my bank account was on file with BMWFS and that he could take care of it. Today I received a call from BMWFS stating that they have yet to receive a payment f... |
BMW Financial Services Consumer Loan managing the loan or lease May 19, 2016 - - -, - BMW Financial Services Account # : To Whom it may concerned : The payment due -/-/- was sent through online banking at Bank dated -/-/- and was posted on -/-/- by BMW. The next due date would be -/-/- and therefore the payment in question if received on -/-/- would have been late. However, on the statement the payment was posted on -/-/-. I am in the finance business and I have been leasing my vehicles since - without ever missing a payment. For your review I have attached the following : Print Activity Report generated b... |
BMW Financial Services Consumer Loan managing the loan or lease May 19, 2016 - I have a vehicle loan through BMW Financial Services. I was thirty days late for the - -, 2015 payment. - of my credit reports state they the - late was - 2015 and the other says - 2015. I have disputed this with the bureaus and BMW responded that they were reporting correctly and they are not. I have attempted to resolve this through contacting BMW on multiple occasions and I continue to get different answers. I am requesting assistance to have the credit reports report correctly as showing the payment was - days late for - 2015. I have attached a letter from BMW that ... |
BMW Financial Services Consumer Loan managing the loan or lease May 19, 2016 - I totalled my vehicle in -. After paying my deductible and confirming that I did indeed have gap insurance through the dealer from which I purchased my vehicle, the matter should have been settled. Now, six months later BMW financial is attempting to collect money from me in the amount of more than -. They also ran my credit when I attempted to buy a replacement car. After the credit was ran they told me the vehicle for which my credit had been ran was no longer available putting an inquiry on my credit for no reason. The claim number is - adjuster was - -... |
BMW Financial Services Consumer Loan managing the loan or lease May 12, 2016 - I requested a due date change from bmw financial in - 2015. They advised that the process would take 60-90 days. My payments were set up on weekly disbursements from my bank account. Once the due date change the final payment for -/-/- ( i believe ) posted on the - day and BMW marked me as late with all - credit agencies. It was to my understanding that an account had to be 31 days late to be reported delinquent with the credit bureaus. I asked them to remove the late. I have disputed it. Im trying to get the vehicle refinanced with my credit union and was told that the late from... |
BMW Financial Services Consumer Loan managing the loan or lease April 20, 2016 - HI I TRADED IN A VECHILE 2 YEARS AGO TO - - IN - NEW JERSEY. COMPANY NEVER PAID THE LOAN OFF ON THE VECHILE. IVE BEEN PAYING IT FOR A YEAR AND HALF AND UNABLE TO PAY ANYMORE. THE DEALERSHIP SOLD THE CAR TO ANOTHER PERSON AND REMOVED THE LEIN OFF THE TITLE AND MYSELF AS TITLE OWNER. I FILED A POLICE REPORT WITH THE POLICE DEPARTMENT IN NEW JERSEY. THE VECHILE WAS NEW YORK STATE TITLED WHEN I WAS LIVING IN NEW YORK. THE BANK HAD NOTIFICATION FROM THE DEALERSHIP THAT THE VECHILE WAS TRADED IN, I EVEN HAD PAPERWORK OF THE TRADE IN WHEN IT TOOK PLACE. THE DEALER I BROUGHT THE CAR FROM WAS ... |
BMW Financial Services Consumer Loan managing the loan or lease April 14, 2016 - I asked BMW Financial services for an extension on my lease pmt back in due to a medical emergency in - to which they replied that could not be granted in a lease but the offered if i made a pmt then, they could change the date to give me time to catch up. I agreed and made the pmt and the change of date but instead of benefiting me they added another pmt. they violated the agreement and multiple managers agreed, but as of today after keeping my original agreement I do remain in a constant almost 30 day past due incurring fees. ... |
BMW Financial Services Consumer Loan managing the loan or lease April 12, 2016 - This was an auto lease for business. The auto was brand new and started having mechanical issues right from the start. I had to take the car in - times within a - month time period due to the electrical and mechanical issues. I had communications with both BMW finance and - -. This auto was a lemon and should fall under the lemon law. I will be obtaining an attorney if needed because this should not be reported as a charge off or involuntary repossession nor should it have any type of balance. I have included all correspondence via email and proof of the number of times that car wa... |
BMW Financial Services Consumer Loan managing the loan or lease March 25, 2016 - -/-/2015 I paid my -/-/- lease payment and set up auto pay for the account. The auto pay did not work. I noticed that the funds were not withdrawn from my account in -/-/- by which time I was past due over 30 days and I was reported to the credit agencies. In researching this, it came to light that BMW FS sends out a reminder email within a week after a missed payment. In my case there was a " clerical error '' which has been admitted by BMW. Yet they will not acknowledge that it is unfair that I was the only customer of theirs that did not receive an email or notice and hence affe... |
BMW Financial Services Consumer Loan managing the loan or lease March 16, 2016 - In late 2010 we opened a car loan account with BMW Financial after paying by mail for a number of months, we contacted customer service at BMW Financial to set up our auto-pay. They walked me through the process, i specifically asked if I need to make an interim payment and they said no. 33 Days later I just happened to check my account, because i had not seen money removed from my bank account. i contacted BMW directly and they said I was late 33 days and needed to pay for the missing payment during the transition period. They also said although it was technically beyond 30 days, that they wo... |
BMW Financial Services Consumer Loan managing the loan or lease March 8, 2016 - I had a BMW 640i on a 36 month lease term with BMW Financial Services as the first payment on -/-/- following by 35 payments due on the - day of each month. On -/-/-, I traded in the car and leased a new car from the - BMW - ( a BMW dealer ). The BMW dealer told me that they will take care of all the paper work with the BMW Financial Services and pay off the remaining balance for the car. A few days later, I notice that another $860.00 monthly lease payment was deducted from my bank account on the car I already traded in. I discussed with the BMW dealer and was i... |
BMW Financial Services Consumer Loan managing the loan or lease January 7, 2016 - The car was towed by BMW and was damaged slightly. The payments were all made on time. I disputed the - damages and the - towing fee in Court. BMW supervisor on the phone said they would reduce it to the $6200.00. This was then paid off as agreed. - and the other Reporting agencies have it correct. Please tell Transunion to change to Paid as Agreed. This is dramatically damaging my credit score and is not correct. Thank you ... |
BMW Financial Services Consumer Loan managing the loan or lease managing the loan or lease December 11, 2015 - The payment amount on my loan with BMW Financial Services should be lower. At time of purchase the sales manager at the dealership, -, stated it would show - down but I was actually putting down -. He also stated to give him the - difference in cash and that the dealership makes enough, he needs the money for himself. Needless to say, I did not give him the money, it was supposed to go towards the loan. Numerous complaints have been filed against dealership, as well as against BMW Financial Services. I understand they can not or will not lower payment amount by restructuring the de... |
BMW Financial Services Consumer Loan managing the loan or lease managing the loan or lease November 13, 2015 - Received a collection call from the company who has the loan. It is a vehicle loan. The collector said that they would take my home and that the dealership made the first payment, if so there is no issue. Total lies. ... |
BMW Financial Services Consumer Loan managing the loan or lease managing the loan or lease October 22, 2015 - I purchased a - Chrysler 300. Alphera was the finance company. I also purchased - protection. My vehicle was stolen in - 2015. Immediately after, I notified - & Alphera. I also made a payment a day after my vehicle was stolen. Upon opening the claim with - -, my insurance company and -. Alphera 's third party, - -, opened a GAAP claim -/-/-. I signed all of my paperwork with - by - -. All we needed was a Letter of Guarantee from Alphera ( through - - - - ). I sent in all the paperwork that was required in a timely manner. - - just need... |
BMW Financial Services Consumer loan managing the loan or lease October 13, 2015 - BMW Financial Services continues to report my account information inaccurately. They have fixed some issues which I appreciate, however, my account - became delinquent in - 2009, I made payments afterwards but it was never brought current. Therefore the date of first delinquency is - 2009, they show - 2009, - 2009, and - 2009 as current. This is in accurate, they were still at least 30days past due and therefore not current. Please update - 2009 as date of - delinquency, and -, -, - of 2009 as 30 days past due. Thank You ... |
BMW Financial Services Consumer loan managing the loan or lease October 3, 2015 - I purchased my certified pre-owned vehicle from a reputable BMW dealership in -, 2014. I then had to take my vehicle in due to the car stalling and having to be restarted at times when I stopped at red lights or random traffic stops. I took the vehicle in this last time a couple of weeks ago as the car did not turn back on in the middle of a busy traffic Intersectin in - California. A BMW dealership had to replace the complete fuel system at this time. I asked that BMW repurchase my vehicle since it has been documented that it is no longer safe. BMW, NA only offered to make me a lump sum... |
BMW Financial Services Consumer loan managing the loan or lease September 28, 2015 - A credit report was obtained and there was a charge off auto loan from Alphera Finanical Services reporting. The information was not complete so disputes were filed with all - reporting agencies. After several unsuccessful attempts with the bureaus to try and get this information I sent a direct request to the company asking for validation and evidence of what they are reporting to the bureaus. They responded with an acceptable letter stating that they would not send information to a 3rd party. I AM NOT A THIRD PARTY. I am also unclear how with their correspondence stating IT IS OUR POLICY... |
BMW Financial Services Consumer loan managing the loan or lease September 27, 2015 - I was charged a late fee when my due date is the - of the month, there is a grace period after that but I was charged a late fee well before payment is due. My original due date was the tenth, it is now the - and do not see why I should get a late payment fee. I '' ve attempted to call in to BMW Financial but they are never open when calling, I need to clarify why the late fee was charged and to adjust a payment I made, the date needs to be changed. However, I first need to clarify the due date is now the - so the account does not go thirty days late. ... |
BMW Financial Services Consumer loan managing the loan or lease September 24, 2015 - BMW Financial Services is inaccurately reporting a repossession that occurred -/-/-. I have spoken with them, written them letters, and - has also called them. At first I thought this was an honest mistake on their part, however, this has gotten worse after I filed a complaint with CFPB -/-/-. In fact that lady I spoke with - - brought up the complaint. At this point I believe that they are re-aging the debt in an attempt to collect it. This is in violation of the FCRA. Please see the letters and my credit report that has showed the continue to do this. ... |
BMW Financial Services Consumer loan managing the loan or lease September 18, 2015 - I access over - dollars in fees from Bmw Financial in late fees. ... |
BMW Financial Services Consumer loan managing the loan or lease June 18, 2015 - Hi, my name is -. BMW FINANCIAL SERVICES place a late payment on my credit report. It is dropped my score by - points. BMW FINANCIAL services does not want to correct the error. They sent the statement to the incorrect address. I need to resolve this matter inmediately. I have been trying to reason with them and they did not want to do it. Please help it is affecting me personally in the business as well as mentally. ... |
BMW Financial Services Consumer loan managing the loan or lease May 15, 2015 - I had fraudulent activity on my checking account. I had to request stop payments to conserve cash to pay my rent. I opened a new checking account but the issues continued and it takes up to 90 days to get money back. BMW Financial Services would not take my bank account or debit because of the returned automated processing with changing accounts and the fraudulent activity. They did not provide an easy way to pay them and instead harrassed me and accused me of setting up payments and canceling them. They also charged late payments and reported negative credit. I am working with - - - ... |
BMW Financial Services Consumer loan managing the loan or lease May 7, 2015 - BMW Financial Services at - keeps calling for a - - ( Not sure of spelling - that 's just a best guess ). These are robocalls, with absolutely no way to tell them that we have no idea who this person is. We have received at least - such calls, and have attempted to call back to let them know - only to be confronted with a phone tree that has no option to speak to a human or to let them know in an automated fashion that their contact information is erroneous. This is not only harassment, but harassment of the wrong people. Please prosecute these alleged people to the full extent of ... |
BMW Financial Services Consumer loan managing the loan or lease May 7, 2015 - On - - I sold back my vehicle to - in -, it was purchased on - -. They gave me 46k for it but took off 1k due to minor rim damage, some scratches on rims. At the time of purchase in - several warranties were also purchased including, rim/tire, theft, environment, etc. The dealer should have known about the rim/tire warranty as they sold it to me back in -, this would have covered damage. Instead, they took off 1k off the selling price of 46k. The warranties were never canceled by the dealer, I was referred back to them by the issuing companies for cancellation. Please n... |
BMW Financial Services Consumer loan managing the loan or lease April 22, 2015 - After my auto was totaled, my insurance company paid it 's portion. For the difference, I submitted a claim to my GAP insurance company. It has now been five months and the claim remains unpaid. In the meantime, BMW has reported me to the credit bureau for the difference which remains outstanding. ... |