BMW Financial Services Consumer Loan Complaint

Vehicle loan Managing the loan or lease managing the loan or lease

BMW Financial Services Consumer Loan department,

Vehicle loan Managing the loan or lease Managing the loan or lease Connecticut

The payment amount on my loan with BMW Financial Services should be lower. At time of purchase the sales manager at the dealership, -, stated it would show - down but I was actually putting down -. He also stated to give him the - difference in cash and that the dealership makes enough, he needs the money for himself. Needless to say, I did not give him the money, it was supposed to go towards the loan. Numerous complaints have been filed against dealership, as well as against BMW Financial Services. I understand they can not or will not lower payment amount by restructuring the deal, however, the account is now over 30 day past due and an extension will help me as well as remedy the matter. I did request an extension before and was told no, the account needs 6 months of payments.

BMW Financial Services customer in Connecticut
Dec 11, 2015

* Source: CFPB Complaint Database

BMW Financial Services response to complaint:
Closed with explanation

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