Review and analysis of over 33 complaints against PayPal Holdings, Inc.
PayPal Holdings, Inc. consumers have reported over 33 official complaints related to Other service issues. Out of the 33 consumer complaints against PayPal Holdings, Inc., 36% were disputed by the consumer (i.e. the consumer was not happy with how PayPal Holdings, Inc. responded to their complaint) and 100% were processed in a timely manner. 18% of consumer complaints against PayPal Holdings, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 30% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
PayPal Holdings, Inc. Money transfers other service issues January 25, 2017 - I ordered items from a vendor in - 4 months ago. Not until now did I receive this order. However, the item is not what I ordered. I tried to contact the seller through QQ - a chatting program similar to -, after a few words, the seller blocked me from her account so I can not reach the seller anymore.... |
PayPal Holdings, Inc. Money transfers other service issues January 24, 2017 - On -/-/2016, a woman ( the - ) contacted me via phone. She wanted to buy a a high-precision survey instrument from me. The instrument costed over $10000.00. The - provided me the information via phone. I used PayPal - to process the transaction. Initially, the - 's credit card was declined because there was a daily purchase limit on that card. I contacted the - by phone immediately. The - told me she would contact her credit card company to increase the limit. After about - minutes, the - called me to explain that she had spoken with her credit card company and res... |
PayPal Holdings, Inc. Money transfers other service issues January 14, 2017 - Paypal is making it difficult to remove a credit card on file. I added a new card and wanted to remove an old card. I clicked on the remove card option and even after waiting 30 minutes the process has not been completed. This was attempted 3 times -/-/2017 at - est. There is no way to find a phone number to call. Paypal does not want to spend any money on tech support so they hid the customer service number. It is far easier for me to file a complaint with CFPB to get them to do this that should only take a few seconds.... |
PayPal Holdings, Inc. Money transfers other service issues January 10, 2017 - On -/-/-, I asked a friend of mine if she could help me transfer $900.00 dollars from a bank account of mine into another account of mine. The bank account holding the $900.00 was with - ( - ) and they restrict customers from transferring more than a few hundred bucks a month to an external bank account. So - suggests that its customers use apps like Venmo and PayPal when they need to transfer above - 's limits. I wanted to close out my - account, so I needed to get that money out of the account. So my friend linked my - account to her Venmo account at my request. ... |
PayPal Holdings, Inc. Money transfers other service issues January 3, 2017 - I required the services of a software company in - that creates mobile apps. I required the company to create a mobile app for - and -. I made - Paypal payments in -/-/2016 and -/-/2016 for a total of $3500.00. The software company in - has not been able to deliver my app. I requested a refund from Paypal and they stated that the - payments did not qualify for a refund. Paypal stated that they were willing to refund the - payment if I returned the merchandise that I purchased from the seller. I never purchased merchandise. I purchased a service.... |
PayPal Holdings, Inc. Money transfers other service issues November 7, 2016 - I made - one-time purchases for digital products through - app using Paypal. My payment method at Paypal for " store purchases '' was set to -, but " subscriptions '' was set to my checking account. What happened is that my one-time purchases through the - were charged as subscriptions, resulting in - NSF fees on my checking account. Paypal then attempted a second round of ACH transfers for the same - charges, resulting in another - NSF fees for a total of - NSF fees. Paypal provided a " bank letter '' stating that the ACH drafts were unintentional, but the bank ( -... |
PayPal Holdings, Inc. Money transfers other service issues November 1, 2016 - I used Ebay as a selling tool to sell my used - - - - or - driver headlight. The buy contacted me on several occasions and received all necessary information about the product via Ebay messages. My final message to the buyer included the part number and to ensure that the item fits his vehicle prior to buying it as i did not want any returns. I clearly stated that in the listing. Buyer proceeded and purchased the item from me 3 days later $330.00 ). In addition to this purchase, buyer bought - additional headlight ( $30.00 ) from me that was in broken condition and was so... |
PayPal Holdings, Inc. Money transfers other service issues October 21, 2016 - Paypal unfairly withheld proceeds from credit card transactions for over two weeks. It 's been two weeks since payment is received from my eBay sale and the balance continued to be withheld. I have been an eBay/Paypal user for many many transactions and so is the Buyer. There is no reason for them to do this other than greed to capture additional " float ''.... |
PayPal Holdings, Inc. Money transfers other service issues October 14, 2016 - I tried to close my Paypal account. PAYPAL said no that they want me to verify my bank accounts and credit accounts first and several other personal pieces of information. I owe this company no money and therefore I should be able to close my account when I WANT TO.... |
PayPal Holdings, Inc. Money transfers other service issues September 22, 2016 - Hello, I am writing to file a complaint against PayPal for their limitation of account functions for no given reason. I followed Paypal 's rules to link my bank account and use that as my main source of payment for online check-outs and out of no where they have stopped me from being able to use it, but want me to use their credit line instead and presents that as my only option. I have been using my bank account ( the same bank account ) with PayPal since 2008 and have n't had a returned or denied payment in all that time. But now PayPal is saying " security reasons '' they can block me from ... |
PayPal Holdings, Inc. Money transfers other service issues September 8, 2016 - I have been using paypal for my business for 7 years. paypal with out notice or warning closed my account and his holding thousands of dollars that they will not release until 180 days. paypal gave me over - different reasons why they closed my account which include reasons that did not violate their terms and conditions. paypal says they are parting ways however they are still holding private information like an ssn. paypal has caused me severe financial loss and crippled my business. they mishandled disputes in which a buyer claimed they received an empty box instead of an -. paypal re... |
PayPal Holdings, Inc. Money transfers other service issues August 19, 2016 - Good Day to whom it may concern, I am respectfully requesting that the hold on my funds/account be lifted. I am not necessarily requesting that my account be re-opened or allowed to continue to use the PayPal service, as I have already taken my business one of your largest competitors that I am no longer in need of PayPal 's services. I have been made aware that the limitation on the account can not be appealed. Although I disagree with the decision to close my account to future business I will abide by it - however because I feel that holding my funds for 180 days for a non-fraudulent viola... |
PayPal Holdings, Inc. Money transfers other service issues August 3, 2016 - i paid for two jewelry items on ebay, a - and -. the bill was paid through paypal -/-/2016. the seller provided a usps tracking number but i did not get the items. i have made three trips to the post office, spoke with supervisor - -. she told me the trucks were checked daily and the post office found no spare packages. i soke with the seller, - who stated " i did everything right and have no responsibility '' i opened a case on ebay which was promptly closed due to paypal opening a case. paypal opened case and " investigated '' found tracking number from post office and s... |
PayPal Holdings, Inc. Money transfers other service issues July 25, 2016 - I ' am a seller on eBay so I use PayPal for payment. I sold a - - - handbag on -/-/16 and invoiced the buyer the same day for $2500.00, which included adult signature and insurance. The invoice was paid the same day, as the invoice on the invoice was the receipt, the box with the - card. The buyer signed for the package on -/-/16 and I have proof from USPS of signature. The money is released to me but I never transferred to my bank account just online shopped using my PayPal account. Then the buyer wait until -/-/16 stating that she never received the item, whic... |
PayPal Holdings, Inc. Money transfers other service issues July 12, 2016 - I want to complain about paypal. Paypal offers 180 days of protection to the customer, but it was denied to me... |
PayPal Holdings, Inc. Money transfers other service issues June 28, 2016 - Hi, I noticed that Paypal is engaging in a deceptive practice and I wanted to bring it to your attention. If you make a payment on a retailers website, for example - I purchased a television on -, the money is withdrawn from whatever credit card or debit card you have connected to your Paypal account. However, if and when the merchant refunds you, for example, you return a television to - paypal does NOT refund you, it keeps the money within its own system and says that you have a " positive '' paypal balance. Why are they holding on to my money? Paypal is not a consumer bank! I have ... |
PayPal Holdings, Inc. Money transfers other service issues June 15, 2016 - I recently made a purchase on PayPal. The purchase was charged to a PayPal credit account which I do not recall having ever established. Generally my PayPal purchases are funded through a linked bank account. When I called to complain, I was told that I could close the account but was not allowed to pre-pay the charge ( I have to wait a number of days until the payment goes through ). In other words, I have to call back/log-in again to make a payment against this charge. This is despite the fact that on my PayPal account, it does show that my credit limit is decreased as a result of my purchas... |
PayPal Holdings, Inc. Money transfers other service issues June 9, 2016 - I made an international purchase on eBay and attempted to make payment via PayPal. PayPal automatically defaults to having the money taken from your bank account, and you have to click additional screens to have it changed to credit card. When I attempted to make the payment the first time via credit card, the transaction was declined by my credit card company ( potential fraudulent transaction ). I immediately called my credit card company to authenticate myself and authorize the charge. The credit card company cleared the block from my account, and I kept them on the line while I attempted p... |
PayPal Holdings, Inc. Money transfers other service issues June 8, 2016 - 1 ) I can not access my Paypal Credit account like a regular customer. 2 ) I have to provide information of my identity by mail and phone again and again. 3 ) I have to explain again and again that I changed my name. 4 ) I have to answer extremely picky questions from obscure public records and due to the medical conditions I am suffering like - and its medications I can not remember the answer to those questions ( Questions like area codes of different states, zip codes of different states and ages of people I never met. ) I want to have access to my Paypal Credit to add any information... |
PayPal Holdings, Inc. Money transfers other service issues May 14, 2016 - This is in reference to an order I placed with - - and paid for using a money transfer through PayPal. The majority of items I received were damaged or the wrong size, and some items were not sent at all. I have been unable to resolve this matter through PayPal or with the seller directly. The seller has refused to communicate with me in any capacity, including ignoring my inquiries about how to return items or get an itemized billing invoice. I believe this seller has perpetuated systematic wrongdoing. After receiving the damaged goods and being unable to reach the seller, I researche... |
PayPal Holdings, Inc. Money transfers other service issues May 3, 2016 - I transferred money to a programmer about a year ago to design and program games using the - software. The job started out ok, he was making progress and sending me different builds. After a few weeks, he completely stopped communicating with me and I had to start a dispute on paypal. Once the dispute was elevated he finally communicated with me and said he would finish the games in 2 weeks if I cancelled the dispute, so I did. Needless to say, he did not finish the games and would keep telling me they would get done. I made the mistake of believing him because I could not dispute the charg... |
PayPal Holdings, Inc. Money transfers other service issues April 29, 2016 - This is a follow up to complain case # -. PayPal closed my dispute without resolution and by making deceptive statements. I never was able to claim my money that was transferred which is the root of this complaint. PayPal called me once on a Saturday and left me a message. I was not able to retrieve the voicemail until the following week upon which I learned PayPal closed my dispute via snail mail two days after the left me a voicemail. They never emailed me ( my preferred method of contact as previously told to them ). They also offered no explanation as to why my original two emails to ... |
PayPal Holdings, Inc. Money transfers other service issues April 25, 2016 - This is now the 2nd complaint on the issue as the first time PayPal said there was no problem, I should be able to log in and that was quite some time ago but I tried again to reset the password and jumped through their hoops, wasted more time but still ca n't. The primary complaint is I feel this is retribution from a previous issue had with them and tremendous failures handling a return. Perhaps they were even offended I did a credit card dispute as well. One issue the CFPB should note is that extra attention should be paid when a company positions itself where consumers have a difficult tim... |
PayPal Holdings, Inc. Money transfers other service issues April 20, 2016 - I had a business account with PayPal, which I used as a credit card processor and had a Debit Mastercard to access funds. My account had a negative balance on it, which is why they would keep any funds transferred on to that account. However, after a short time and without any notice sent to me, I was no longer allowed to login to my Paypal account. When I follow the website 's prompt to I contact them via email, their website requires me to login. Furthermore, because of this problem, I am unable to access my financial data for FY 2015 and any necessary documents or information for my tax fil... |
PayPal Holdings, Inc. Money transfers other service issues April 13, 2016 - This is a complaint against PayPal Credit for an unauthorized hard credit inquiry. It is not a complaint about sending money. I recently applied for a home mortgage and was surprised when my lender questioned an inquiry on -/-/- from -/PPC which I later determined to be -/PayPal Credit. While I do maintain an account with PayPal Credit there had been no activity on my PPC account around the time of this *unauthorized* " hard '' credit inquiry. Additionally, my balance with them at the time was $0.00. This hard credit pull caused a delay in my securing a mortgage and I had t... |
PayPal Holdings, Inc. Money transfers other service issues March 18, 2016 - When I moved from the - to the USA, I was informed by PayPal that I would have to open new account - I could not transfer my - account. Upon opening my new US account, I was told that because I was a new customer, a hold would be placed on any balance over $1000.00, because I was a new customer. I had not been informed of this on opening an account, only when I tried to withdraw my balance for the first time. Because I run my business through PayPal, this was a considerable inconvenience, so I called to find out what was going on. It took me several long and expensive phone calls befor... |
PayPal Holdings, Inc. Money transfers other service issues March 15, 2016 - PayPal has my payments received on hold due to the amount sold on ebay recently, was told I had to wait for my money even though PayPal received fee. I called customer service twice on -/-/16 and the first time I called, I was told to call back later because the payment processing department was n't open at that moment in time. When I called later, I was told that because the items that I had - were high end ( - sneakers ) I had to wait three days before receiving my funds. My first issue is that I have been a member of PayPal since I was - - - ( I 'm - ) and have n't h... |
PayPal Holdings, Inc. Money transfers other service issues March 5, 2016 - I use PayPal to send virtual currency to friends and family, as well as purchase items from internet shopping sites. But last year PayPal limited my account for some violation of the Terms of Service that I was unaware of and immediately placed my money on hold ( About $400.00 ) I have sent several nice emails to them to possibly request the early release of my funds but they do n't respond. I have also called and am almost immediately " transferred '' but every time the connection gets lost during that transfer process. So a friend advised me to file a complaint through this website about P... |
PayPal Holdings, Inc. Money transfers other service issues February 3, 2016 - Paypal has frozen my account and I can not use ebay Id call it antitrust ... |
PayPal Holdings, Inc. Money transfers other service issues January 25, 2016 - I currently use Paypal to operate an eBay business. This business is an -. Paypal has the businesses - ID number, the bank account number, and access to my eBay account. Currently they are withholding over $2800.00 in sales based on their $3000.00 base limit for new accounts. However this account is n't new. It 's 3 months old, shows over - transactions, generated over $12000.00 in sales, and there is 100 % good feedback. The issue is Paypal refuses to release funds where the product has been paid for, shipped, and received. Instead there is a 21 day hold on all transaction afte... |
PayPal Holdings, Inc. Money transfers other service issues January 23, 2016 - I have a paypal account with a credit card on the account. And yet, when I sent a payment to an individual via paypal, they decided to send the bill to a credit collection agency ( - - ) since I do n't want to give paypal my banking information. A collection agency that is never open by the way. And whose website does n't work so I ca n't pay this ridiculous charge with them. And paypal has closed off my account so I ca n't pay them directly or even contact them directly. This has cost me hours of time and anguish because the paypal process is completely inefficient. Paypal never contact... |
PayPal Holdings, Inc. Money transfers other service issues January 8, 2016 - I 've sent $880.00 through Paypal for an item I bought online, and I did n't receive it. Filed a case for item ( not received ) with Paypal and submitted the shipping company link and tracking number, which shows that the item was shipped on - and still in transition, last update was - -. but Paypal closed the case claiming that the item was shipped, I appealed the decision and again Paypal reject the appeal and closed the case permanently, at this time I have no right of complaint or ask where about my item from anyone. Shipping company site : link - Tracking # - The seller a... |
PayPal Holdings, Inc. Money transfers other service issues January 5, 2016 - This complaint covers several issues with PayPal where they are overstepping their authority as a money transfer company. First Complaint : PayPal " randomly '' by their own CSR statements, holds funds in pending on fully established accounts that are in good standing even though the funds have been received. ( I suggest you - - " PayPal Pending '' where you will find multiple threads and sites including PayPal 's own complaint site where you will find literally thousands of complaints for this action. ) Then they force the " seller '' to ship the goods with pending funds and wait for rece... |