Review and analysis of over 16 complaints against The Western Union Company
The Western Union Company consumers have reported over 16 official complaints related to Other service issues. Out of the 16 consumer complaints against The Western Union Company, 13% were disputed by the consumer (i.e. the consumer was not happy with how The Western Union Company responded to their complaint) and 100% were processed in a timely manner. 13% of consumer complaints against The Western Union Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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The Western Union Company Money transfers other service issues January 21, 2017 - Money was sent VIA Western Union to the -. My recepient of the funds was denied payment of the funds upon presenting the correct tracking number.... |
The Western Union Company Money transfers other service issues October 12, 2016 - In - 2016 sent $2000.00 to a receiver in - using Western Union online service. On the due date the money was not available for receiver to pick up. - WU for 3 consecutive days, and each time was assured money will be available for pick up either on due date or by the end of the day. The last associate helping me suggested to cancel the existing transaction, and to use a WU agent location to send money via their " money in minutes '' service. Which I did. The refund for the original transaction was supposed to take place within 7 to 10 business days. After two weeks had gone by, I di... |
The Western Union Company Money transfers other service issues August 1, 2016 - I made a transaction using western unioun, about 7hrs later, I seen where the declined the transaction and they never gave me reason why.The took $ - plus $11.00 for the fee off my card.they said it would be put back on in 7 days.-/-/- is when i sent they western union or tried to .It is now - - and i still havent got my money, and i have called, i have sent bank statements showing where they took my money.I am getting know where with them, The way i see it they took money off my card in 3 seconds, it shouldnt take 30 days, I really need that money at the time.They just wont wo... |
The Western Union Company Money transfers other service issues July 8, 2016 - - - 2016 - hours Multiple individuals attempted to assist me, completely failed and I was too outraged to get any names. Spoke via telephone to - customer service agents, who were worthless and incompetent. Western Union is taking extremely horrendous care of a veteran. WU is using fraudulent advertising & claims. WU DOES NOT help people send money. WU is NOT fast, DEFINITELY NOT reliable and darn sure NOT convenient. I was actually told that I was NOT ALLOWED to file a complaint ticket due to WU - up my transaction. I have documented proof that I submitted the transaction corre... |
The Western Union Company Money transfers other service issues June 23, 2016 - It took - different phone operators at - more than 20 minutes to complete my opt out request to limit the sharing of my information. It felt predatory and like they were just reading a script to get me to just opt out of emails from their company instead of limiting my sharing with affiliates and non-affiliates. The operator kept promising me that they do n't share my information with affiliates and non-affiliates when the privacy policy that I agreed to when signing up, clearly sates that they do. Their privacy policy can be found here -... |
The Western Union Company Money transfers other service issues June 16, 2016 - On - I transferred money over the internet using my credit via Western Union ( WU ). The recipient 's destination country was the - of - and - - - -. Total transfer was - $300.00 and the related transfer fee was - $8.00. Today, - ( less than 2 months later ), I attempted to repeat the transaction. The associated fee is now - $27.00 ( almost a 400 % increase. ) I reached out to customer service ( CS ). While on hold the hold-music reiterated the $8.00 fee for -, - - and the -. Various agents in CS referred me to Corporate Headquarters ( -... |
The Western Union Company Money transfers other service issues June 11, 2016 - WHY WESTERN UNION RUNS AN ILLEGAL AND DECEPTIVE ORGANIZATION : ( 1 ) BECAUSE ALL THEIR FACILITIES LISTED ON THEIR WEBSITE ONLINE AS " AVAILABLE '' EITHER HAVE A SMALL DOLLAR AMOUNT LIMIT FOR PICK-UP OR ARE CLOSED EVEN THOUGH THEY ADVERTISE THEMSELVES AS " OPEN ; '' ( 2 ) ALL THEIR TELEPHONE OPERATORS ARE FROM - AND DO N'T EITHER SPEAK OR UNDERSTAND - ; ( 3 ) THEY PURPOSEFULLY MAKE IT HARD FOR YOU TO PICK UP YOUR MONEY SO THAT THEY CAN COLLECT AND KEEP THE DAILY INTEREST AND/OR HOPE THAT YOU GIVE UP AND LEAVE IT WITH THEM FOREVER, THUS ALSO GOING BACK INTO THEIR OWN ACCOUNTS FOR THEM TO K... |
The Western Union Company Money transfers other service issues May 24, 2016 - 1. On -/-/15 I sent $ - Western Union - - - my son in college there. Apparently it was not picked up. 2. Western Union kindly sent me an email stating that funds were not picked they included the last digits on the trucking number see attached. 3. i Responded by telephone : requesting to send it to the agnt through which I 'd wired it. Not acceptable unless I presented a proof of trucking number. I was not able to locate the receipt. I conitnued to meet their requirements to recover the funds. I faced more demands of requirements last requirement to provide oicture ID, Addr... |
The Western Union Company Money transfers other service issues May 23, 2016 - In - 2016 i sent the funds to - for - $ $ so ... i paid pretty big fee for the that service and western union was supposed to reward me for - $ - gift card for placing the order as me being a new customer. The incentive never was awarded.. i indicated the email that WU was supposed to use --. I gave them a call to discuss this issue but they continue saying to keep waiting which does not make any sense. Hopefully you can help me... |
The Western Union Company Money transfers other service issues May 10, 2016 - I purchased a money order from Western Union in - - # -. The money order was never used and is still complete and unsigned. The money order number is - and I do n't have the purchase date. The amount of the money order is - ( - Dollars ) but Western Union Services says they will only cash the money order back in for - ( - Dollars ). I feel this is illegal as the original amount spent on this money order was - ( - Dollars ).... |
The Western Union Company Money transfers other service issues April 21, 2016 - Sir, This complaint is not about Western Union 's refusal to make restitution, but their unwillingness to communicate at all. On - - a mistake was made concerning the destination of $60.00 which was to be sent to -, but in the confirmation it showed that it was sent to the United States. I immediately contacted them on their chat line and had that Money transfer cancelled. They sent me a cancellation acknowledgment stating that, " If your card account has been debited, the money transfer amount will be refunded. '' As of today it has been 15 days ( 10 business days ) and no restitu... |
The Western Union Company Money transfers other service issues March 25, 2016 - Hi, I did sent mony from - to - $1200.00 but the system exchange it to current currency and I called customer care to cancel the order and I got approved for that. Four days later I called back WU and they said it is not canceled and we give you points for next transfer. The problem is that the receiver can not get that money because it is not in Dollar. I want you return the money back or make it Dollars. I have called many times and these are the reference numbers - - -. They said the receiver must reject the money first. The problem is that the reciver is not even know where i... |
The Western Union Company Money transfers other service issues February 22, 2016 - WESTERN UNION 'S REFUSAL TO TRANSFER MONEY,, SENT COMPLETED QUESTIONNAIRE FOR REVIEW, NOT SATISFIED AND WANTED MORE UNWANTED INFORMATION, MONEY SENT ON -/-/- FOR $200.00 NOT TRANSFERRED AND NOT REFUNDED. -/-/- : Transaction Date : -/-/- - ET, Tracking No : -. Western wanted to complete a questionnaire. -/-/- : Forwarded the completed questionnaire. -/-/- : Western Union was not satisfied with the answers and wanted more supporting documentation, which I do not have or I am not supposed to provide. -/-/- : Transaction No : - for $100.00. Declined... |
The Western Union Company Money transfers other service issues February 5, 2016 - I am writing because of what I perceive to be a blatantly dishonest practice on the part of Western Union and because I have tried many, many times to contact the company through every means of communication they offer and have been unable to reach anyone who can or will help with a resolution or even take the time to answer - simple question. Here is the problem. When you transfer money with Western Union they offer - main methods of payment, - of which are transferring directly from a bank account and transferring from a credit or debit card. Every single time I transfer money with ... |
The Western Union Company Money transfers other service issues December 29, 2015 - I filed a spousal visa for my husband and immigration request that I submit proof of financial support to my husband while he is in -. Since 2008 I 've been sending my husband money via Western Union and over 10 times I have called and made a request for this information to be sent to me via email and mailed. I have completed requested forms of consent and sent along with copy of drivers license. To date, I have not received this time sensitive information immigration has requested with DEADLINE despite speaking to multiple representatives and supervisors. On several occasions I have been p... |
The Western Union Company Money transfers other service issues December 21, 2015 - I have been making charitable contributions of money to individuals in - for approximately three years through Western Union , Inc. These are now - very poor families. There is nothing unlawful or divisive about these contributions. Lately I have made nearly - transactions per month of small amounts of money for these families to purchase food, clothing and other life necessities. Suddenly I was arbitrarily and capriciously blocked from using their services. An action quite contrary to their advertisement. I have sent emails as I was directed by the company 's email and spoken to seve... |