International money transfer Other service issues
The Western Union Company Money transfers department,
International money transfer Other service issues California
On - I transferred money over the internet using my credit via Western Union ( WU ). The recipient 's destination country was the - of - and - - - -. Total transfer was - $300.00 and the related transfer fee was - $8.00. Today, - ( less than 2 months later ), I attempted to repeat the transaction. The associated fee is now - $27.00 ( almost a 400 % increase. ) I reached out to customer service ( CS ). While on hold the hold-music reiterated the $8.00 fee for -, - - and the -. Various agents in CS referred me to Corporate Headquarters ( - - ) who is checking -. Unfortunately, WU may be providing false advertising and manipulating prices unfairly. Can you check into this and advise? Thanks - - - - -, - - CA - m : -
The Western Union Company customer in California
Jun 16, 2016
* Source: CFPB Complaint Database
The Western Union Company response to complaint:
Closed with explanation
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