The Western Union Company Money Transfers Complaint

International money transfer Other service issues

The Western Union Company Money transfers department,

International money transfer Other service issues California

On - I transferred money over the internet using my credit via Western Union ( WU ). The recipient 's destination country was the - of - and - - - -. Total transfer was - $300.00 and the related transfer fee was - $8.00. Today, - ( less than 2 months later ), I attempted to repeat the transaction. The associated fee is now - $27.00 ( almost a 400 % increase. ) I reached out to customer service ( CS ). While on hold the hold-music reiterated the $8.00 fee for -, - - and the -. Various agents in CS referred me to Corporate Headquarters ( - - ) who is checking -. Unfortunately, WU may be providing false advertising and manipulating prices unfairly. Can you check into this and advise? Thanks - - - - -, - - CA - m : -

The Western Union Company customer in California
Jun 16, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

Created with Highcharts 4.2.3The Western Union CompanyComplaint HistoryComplaints12/20152/20163/20164/20165/20166/20167/20168/201610/20161/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3The Western Union CompanyOther service issues87.5%12.5%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther service issues4.9%1.5%15.7%75.9%2.0%Closed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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