The Western Union Company Money Transfers Complaint

International money transfer Other service issues

The Western Union Company Money transfers department,

International money transfer Other service issues New York

I have been making charitable contributions of money to individuals in - for approximately three years through Western Union , Inc. These are now - very poor families. There is nothing unlawful or divisive about these contributions. Lately I have made nearly - transactions per month of small amounts of money for these families to purchase food, clothing and other life necessities. Suddenly I was arbitrarily and capriciously blocked from using their services. An action quite contrary to their advertisement. I have sent emails as I was directed by the company 's email and spoken to several company representatives to no avail. On - -, 2015 I was on the phone with - different individuals for more than an hour and was told by the last individual that the action was result of a " business decision ''. Each individual indicated they did not have privilege to the information relative to the reason for this action. Whereas my attempts to interact with the company for resolution have each failed I turn to this agency for assistance with resolution.

The Western Union Company customer in New York
Dec 21, 2015

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

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