Review and analysis of over 66 complaints against MoneyGram
MoneyGram consumers have reported over 66 official complaints related to Other service issues. Out of the 66 consumer complaints against MoneyGram, 9% were disputed by the consumer (i.e. the consumer was not happy with how MoneyGram responded to their complaint) and 100% were processed in a timely manner. 9% of consumer complaints against MoneyGram resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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MoneyGram Money transfers other service issues November 3, 2016 - This complaint is about discriminatory practices and denial of services by MONEYGRAM INTERNATIONAL, INC.. - - - - - - , Texas On -/-/- I initiated a money transfer on MoneyGram site. This was a $1900.00 transfer to my cousin in -. The fee, using my bank account was $5.00. The transaction authorization number is -, obtained using my online account and password, and a security code sent to my email. At -, an email was sent asking to call MoneyGram ( - ). Which I did. After verifications ( name, address, date of birth, last - of SSN ... ), the agen... |
MoneyGram Money transfers other service issues October 28, 2016 - On moneygram web site estimate for international money transfer fee showed $18.00 but when the actual transaction took place it was $32.00. When asked why such a big difference in fees no answer was given except " an estimate is an estimate ''. When an actual fee turns out to be more than - % of the estimate then it is no longer an estimate but a wild guess.... |
MoneyGram Money transfers other service issues September 20, 2016 - I sent money to my cousin who is in prison, I do not have the reference no. of the first transaction but it was back in - back then I had confirm all the information concerning my relationship with beneficiary. On - - and - of -/-/- I sent him money ref no. - & - my cousin was waiting for the funds and he had not received it ref no. -, I contact the customer services which informed a representative informed me that the transaction was under review. She ask mw what was my relationship with beneficiary and then released the funds.after informing that beneficiary was my ... |
MoneyGram Money transfers other service issues March 17, 2016 - I was sent an email from - - saying he wanted to know if I wanted a job paying $500.00 a week to carry the - logo on my truck. Told him that I was interested, he took my information and sent me a contract from the company - drink. Told me he would send me a check from the company account for -. Seven days later I received the check he told me that I need to deposited the check as soon as I received it because I need to send the money to - - the artist that would be wrapping my truck with the -. After I deposited the check he told me to send - - and I was to keep... |
MoneyGram Money transfers other service issues February 2, 2016 - This is the second time this happened. I sent money to my son - and i had to call due to the fact my name is on a list for drug something or another but my name is a common name so the first time i had to call was fine but my name should 've been removed from that list so it happened last night again and the wait time to talk to someone is simply unacceptable. I will not ever be using Money Gram again. I am a hard working man and i should n't had to even go through that once let alone twice! ... |
MoneyGram Money transfers other service issues December 27, 2015 - I initiated an online money transfer with a service called : Moneygram. The remittance of $150.00. plus the $15.00. transaction fee was to be billed to my debit card. I received an email summarizing the transaction and providing me with a tracking reference number. I then received a second email stating : We need a little more information to process your transaction. and directing me to call customer service for help completing the transaction. The " customer service '' is a call center in a foreign country with very poor reception. The first representative would only identify himself as "... |
MoneyGram Money transfers other service issues December 21, 2015 - Tried to send money to my niece in the - - - - for - - did it last year through MoneyGram.com. This year, I tried to send and got a message : " We 've encountered an error. '' We are unable to process your request at this time. The message says call -. I did an spoke to a low-level customer service representative who indicated that my online account was " blocked '' and I could only send money if I go into a Money Gram location. ( Right. 3 days before - and I am going to get out in the midst of crazy crowds to wire money - really customer-oriented! ). My biggest issue is... |
MoneyGram Money transfers other service issues other service issues November 27, 2015 - Moneygram locked me out of my online account, which use to send money to my family, back in -. When asked the reason, why I was locked out ; when i called moneygram i was told by a customer service agent, that its for security reasons. But i think its because of discrimination, based on whats happening with lottery scamming in -, i feel i was targeted and locked out by moneygram, based on my remittance, destination. ... |
MoneyGram Money transfers other service issues October 12, 2015 - My father wanted to send money to his sister -. He sent my sister to handle it through MoneyGram - at a WalMart that uses MoneyGram. Instead of setting up her own information, she used my - her sister ) information for the same address to be used as the sender. When my aunt went to receive the money, it was under the impression that it was under my father 's information as the sender. Using the wrong information, she can no longer receive the money. While trying to talk to WalMart about this, they told us it was MoneyGram who was holding the money. I tried to contact MoneyGram this mo... |
MoneyGram Money transfers other service issues October 12, 2015 - My son lives over an hour away -. He was out of money and needed to buy -. I read on line that you could transfer money In 10 Min. from your credit card. The local Walmart is 20 min. away but I thought to save time I could do it on line through MoneyGram. I filled out the info and submitted it. It said processing and I even rec'd a email saying it was processing. I called my son and he went to Wal-Mart to wait on it. It never processed after a hour Wal-Mart closed and he had to go until the next day without -. Luckily with no major complications. I was never told it was denied... I wa... |
MoneyGram Money transfers other service issues October 10, 2015 - On the evening of - -, I attempted to use MoneyGram to transfer $50.00 to a relative in upstate New York. After filling in all the required information ( including my credit card # ), I received an e-mail saying We were unable to process your transaction online. '' I called the customer service number and was told that security '' had halted the transaction. No further information was available. I was directed to go to a physical location to complete my transfer, which I did this morning. The physical location was a phone at a local CVS store. After entering my information, I was swi... |
MoneyGram Money transfers other service issues September 28, 2015 - I have tried unsuccessfully many times to send money online through moneygram. I have spent hours on the phone, verifying my identity & having moneygram 's security department '' verify my identity as well. I have yet been able to complete a transaction online, because moneygram continuously denies me services. On -/-/15 at - EST is the latest example of moneygram 's discriminatory practices against -. I tried to send money to my family in - & was denied service. This has happened at least 6 other times with moneygram. As I said I have proven to moneygram who I am and that I ha... |
MoneyGram Money transfers other service issues September 21, 2015 - I recently sent $100.00 to a guy who I sort of know and he told me in writing and over the phone that I would get paid - in return. Now that I have sent my share he has not sent mine in return. I am highly upset. His reason for not sending it is because he went out that night. Which is not business. ... |
MoneyGram Money transfers other service issues April 15, 2015 - Used a phone at a CVS on - and - -, - -, CA and it did n't work after - times of trying. - I put in all the info and was waiting to be transferred to a representative it would discount. I went to another location ( - - ) which was a few doors down from the CVS. The manager of the store said he could n't do it with the paperwork because he had already closed it even though the store was still open but told me I could use a Kiosk that - had set up there - - -. I told him I would need to ask - a question before starting and he informed me there was a phon... |