MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

Domestic (US) money transfer Other service issues New York

On the evening of - -, I attempted to use MoneyGram to transfer $50.00 to a relative in upstate New York. After filling in all the required information ( including my credit card # ), I received an e-mail saying We were unable to process your transaction online. '' I called the customer service number and was told that security '' had halted the transaction. No further information was available. I was directed to go to a physical location to complete my transfer, which I did this morning. The physical location was a phone at a local CVS store. After entering my information, I was switched to a live operator who confirmed that the fee was $5.00, but that the ultimate fee could be higher. I asked how that could be and she gave the example that if I decided to wait another day to complete the transaction, the fee could be higher. I said I wanted to complete


I would file a complaint with CFPB. A store clerk was needed to complete the transaction, and when - was available, he told me that MoneyGram had n't sent the information to his computer. The MoneyGram operator did n't want to speak with the store clerk, insisting that he should know how to use the system. When I finally handed to phone over to him, the MoneyGram operator had hung up. I was unable to complete the transfer. As a final cap to this story, the CVS clerk told me, They always charge $10.00. I believe that MoneyGram 's practices are deceptive and that their fee disclosure is inadequate. I ask the CFPB to look into what, if it is not consumer fraud, is very close to it.