MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

Domestic (US) money transfer Other service issues Alabama

My son lives over an hour away -. He was out of money and needed to buy -. I read on line that you could transfer money In 10 Min. from your credit card. The local Walmart is 20 min. away but I thought to save time I could do it on line through MoneyGram. I filled out the info and submitted it. It said processing and I even rec'd a email saying it was processing. I called my son and he went to Wal-Mart to wait on it. It never processed after a hour Wal-Mart closed and he had to go until the next day without -. Luckily with no major complications. I was never told it was denied... I was only sending - and had 30 times that in my account. I believe they are using false advertising and even the Wal-Mart employee said they had a lot of trouble as well..They should have immediately denied it so I could have made other arrangements. I believe they could be putting the publics well being in jepordy by not providing TRUE advertising and Timely response to their transactions and request for info. After over 2 months they responded to


We appreciate the opportunity to address any questions or concerns you may have.Unfortunately, the transaction request you submitted has not been approved. For security purposes, MoneyGram Online is unable to complete your request. Your funding source has not been charged for this attempt.We apologize for the inconvenience.Sincerely,MoneyGram Electronic Operations Department Original message: My son needed money to buy his - last night at - as he lives hour away, Walmart was 10 miles from his home. I went on line to Walmart to see if I could send money from my account to him. Your website said send money in 10 minutes from a debit or credit card. I filled out the info and sent it. I rec'd a transaction notice via email saying it was processing. He was at the store and - and waiting. At - I am still trying to see what is happening. I called this morning and talked to your rep who started asking all kinds of personal questions. She said I would have to go to the store. I am very dissatisfied with A. Your service. B. Your lack of Communications that their need to be more information C. False advertising ( transfer money in 10 min.) This could have caused a serious problem for my son not being able to get -. I will figure out who in the goverment that regulates this and file a complaint.