MoneyGram Money Transfers Complaint

MoneyGram Money transfers department,

International money transfer Other service issues Maryland

Tried to send money to my niece in the - - - - for - - did it last year through MoneyGram.com. This year, I tried to send and got a message : " We 've encountered an error. '' We are unable to process your request at this time. The message says call -. I did an spoke to a low-level customer service representative who indicated that my online account was " blocked '' and I could only send money if I go into a Money Gram location. ( Right. 3 days before - and I am going to get out in the midst of crazy crowds to wire money - really customer-oriented! ). My biggest issue is that she could not ( would not? ) tell me WHY!! There 's no fraud, the account I used is legitimate. She had no information and said " no one else would have any information either. '' First she offered to " escalate '' my inquiry and then she refused. I called a second time and spoke with an " - '' who told me the same thing except this time she said the account was closed for " security reasons '' but could n't tell me why. I had her put me to a supervisor ( - ), who said the same thing. Their ONLY remedy is to " send me to location. '' Total waste of my time - I will do business with - - from now on. The documents I attached show : a ) an advertisement from them on -/-/2015 asking me to do business with them again and on -/-/- where they RESET MY PASSWORD only to close my account! Perhaps they are the fraudulent ones and I am should be glad not to do business with them...